Customer Service Executive

Goodwill Square (Malaysia) Sdn. Bhd.; Selangor; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Medical and Hospitalisation Leave

Overtime Pay

5 Working Days

Allowance Provided

Performance Bonus

Training Provided

Medical Insurance

Job summary

Goodwill Square (Malaysia) Sdn. Bhd. is hiring for a customer service representative to handle inbound calls and assist customers with inquiries according to established guidelines. The role requires effective communication in English and Bahasa Malaysia and a customer‑oriented attitude.

Applicants should be able to work on 24/7 rotating shifts, possess basic computer skills, and may have prior contact centre experience. Training and a supportive team environment are provided.

Qualifications

• Diploma or above, and/or equivalent.
• Able to communicate effectively in English & Bahasa Malaysia.
• Good communication and interpersonal skills.
• Customer-oriented with a positive attitude.
• Basic computer literacy and ability to learn new systems.
• Able to work on 24/7 rotating shifts.
• Prior customer service/contact centre experience is an added advantage.

Responsibilities

• Handle inbound customer calls professionally and courteously.
• Assist customers with enquiries, requests and service-related matters.
• Provide accurate information based on established processes and guidelines.
• Resolve customer issues efficiently and escalated cases when required.
• Update customer information and interaction records accurately.
• Meet required service, productivity and quality KPIs.
• Deliver a positive customer experience during every interaction.

Skills

Communication skills

Interpersonal skills

Customer orientation

Computer literacy

24/7 shift flexibility

Customer service experience (advantage

Education

Diploma or above

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Goodwill Square (Malaysia) Sdn. Bhd. – Petaling

Able to communicate effectively in ENGLISH & BAHASA MALAYSIA

Good communication and interpersonal skills

Customer-oriented with a positive attitude

Basic computer literacy and ability to learn new systems

Able to work on 24/7 rotating shifts

Prior customer service/contact centre experience is an added advantage but NOT MANDATORY

Requirement

• DIPLOMA and above, and/or equivalent
• Able to communicate effectively in ENGLISH & BAHASA MALAYSIA
• Good communication and interpersonal skills
• Customer-oriented with a positive attitude
• Basic computer literacy and ability to learn new systems
• Able to work on 24/7 rotating shifts
• Prior customer service/contact centre experience is an added advantage but NOT MANDATORY

Responsibility

• Handle inbound customer calls professionally and courteously
• Assist customers with enquiries, requests and service-related matters
• Provide accurate information based on established processes and guidelines
• Resolve customer issues efficiently and escalated cases when required
• Update customer information and interaction records accurately
• Meet required service, productivity and quality KPIs
• Deliver a positive customer experience during every interaction

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave
• Overtime Pay
• 5 Working Days
• Allowance Provided
• Performance Bonus
• Training Provided
• Medical Insurance