Client Service Executive

Blue Box Cold Chain Sdn Bhd

Shah Alam

On-site

MYR 33,000 - 51,000

Full time

3 days ago

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Benefits offered by this job

Annual leave

Sick leave

Bonus

KWSP

SOCSO

Medical Insurance

Yearly increments

Career progression opportunities

EPF

EIS

Training Provided

Allowance Provided

Job summary

Blue Box Cold Chain Sdn Bhd in Malaysia is seeking a customer service representative to handle inbound and outbound calls and provide timely solutions. The role emphasizes excellent service, multitasking, and maintaining customer records. You will work under company standards, ensuring satisfaction and efficient resolution of inquiries.

Fresh graduates are welcome. No mandatory prior experience; beneficial to have communication skills, basic computer knowledge, and social media savvy for

Qualifications

Fresh graduates are encouraged to apply.
Experience in customer service is an advantage but not required.
Good telephone etiquette with a friendly voice.
Basic computer skills (Excel/Word).
Strong communication and interpersonal skills.
Ability to multi-task and manage time.
Social media savvy for inquiries and follow-ups.

Responsibilities

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer problems.
To ensure customer satisfaction by delivering excellent service.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaints and provide appropriate solutions and follow up.
Keep records of customer interactions and process accounts.
Follow communication procedures, guidelines and policies.

Skills

Telephone etiquette

MS Excel

MS Word

Communication skills

Interpersonal skills

Time management

Social media savvy

Tools

Microsoft Excel

Microsoft Word

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Fresh graduates are encouraged to apply.

Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.

Possess good telephone etiquette with a smiley voice.

Knowledge in handling basic computer (Microsoft Excel/Word etc).

Good communication and interpersonal skills.

Ability to multi-task, prioritise and manage time effectively.

Social media savvy.

Shift Schedule

Evening Shift: 5:00 PM - 2:00 AM
Evening Shift: 3:00 PM - 12:00 AM
Day Shift: 9:30 AM - 6:30 PM

Additional Information

Saturday: Alternate working days

Responsibilities

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Benefits