Customer Service Representative

Europcar Mobility Group; Sepang; On-site; MYR 29,000 - 51,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Medical insurance

Training course

Employee discounts on car rental

Job summary

Europcar Mobility Group – Sepang, Selangor is seeking a Customer Service Representative to be the face of our brand. You will help customers rent vehicles, resolve inquiries, and ensure an outstanding experience in a fast-paced environment, requiring professionalism and a positive attitude.

Responsibilities include handling rentals and exits, greeting customers, addressing concerns, and meeting branch targets.

Qualifications

• Diploma or higher required
• Fresh graduates encouraged – full training provided
• Experience in customer service or car rental is a plus

Responsibilities

• Provide excellent customer service in rentals and exit process with accuracy
• Greet customers and assist with inquiries on car rentals, rates, timing and availability
• Address customer concerns, resolve issues, or escalate complaints as needed
• Achieve individual performance goals and branch targets
• Maintain neat counter and customer area with proper supplies
• Uphold company standards by keeping cars presentable to customers

Skills

Communication skills

Interpersonal skills

multitasking

Education

Diploma or higher

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Europcar Mobility Group – Sepang, Selangor

As a Customer Service Representative, you will be the face of our company, assisting customers in renting vehicles, resolving inquiries, and ensuring an outstanding customer experience. Your role involves working in a fast-paced environment where professionalism, attention to detail, and a positive attitude are essential.

Key Responsibilities:

Provide excellent customer service to valued customers by managing the rentals and the exit process, in compliance with Europcar's policies and procedures, with accuracy and attention to detail.

Greet customers warmly and assist with inquiries regarding car rentals, rates, timing and availability. Ensure a pleasant, smooth and efficient handling of the rental for each customer

Address customer concerns, resolve issues, or elevate complaints to the appropriate department when necessary

Achieving individual performance goals, customer service and branch targets

Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service

Upholding company standards by ensuring cars are presentable to customers

Qualifications & Skills:

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree

Fresh Graduates are encouraged to apply – Full Training provided

Experience:

Knowledge and experienced in customer service or car rental industry will be an added advantage

Skills:

Strong communication and interpersonal skills

Ability to handle multiple tasks in a fast-paced environment

Problem-solving mindset and attention to detail

Proficiency in computer systems and basic knowledge of office software

Required Language(s):

English and Bahasa Malaysia; proficiency in Chinese will be an added advantage.

Other Requirements:

Valid driving license and a clean driving record

Benefits included:

• Competitive Salary Package
• Performance Bonus
• Medical Insurance
• Training Course
• Employee discounts on car rental (Worldwide)