Fleet Operations Branch Officer

Mayflower Car Rental; Sepang; On-site; MYR 39,000 - 78,000; Full time

Job summary

Mayflower Car Rental in Malaysia seeks a Fleet Operation Branch Officer to support daily car rental and leasing operations, ensuring vehicle check-in/out and maintenance coordination, with focus on timely availability and service quality.

You will manage fleet inventory, coordinate inspections, deliveries to KLIA1/KLIA2/KL and other branches, provide roadside assistance, and uphold SOP compliance and safety standards.

Qualifications

• Must have at least a Primary/Secondary School/SPM/O Level qualification.
• 3–5 years experience in vehicle operations, fleet management and rental procedures.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Ability to work under pressure in a fast-paced, service-driven environment.
• Strong problem-solving skills and attention to detail.
• Will be willing to work shifts, weekends and public holidays; valid Class D driving licence.

Responsibilities

• Ensure SOP compliance, safety and proper documentation.
• Manage vehicle check-in/out, maintenance coordination and fleet availability.
• Coordinate vehicle deliveries to KLIA1, KLIA2, KL and other branches; provide roadside assistance when needed.
• Maintain accurate records, operate CarPro system, and update daily availability.
• Communicate with customers and internal teams to ensure service quality.
• Support documentation and compliance with regulations.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Adaptability

Education

SPM/O-Level

Tools

CarPro system

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Fleet Operation Branch Officer supports daily car rental & leasing operations, ensuring smooth vehicle check-in/out, maintenance coordination, and inter-branch transfers. The role focuses on timely vehicle availability, customer service excellence, safety compliance, and overall branch efficiency.

Job Scope:

1. SOP Compliance & Safety

Ensure daily operations follow company SOPs, policies, and safety requirements.

Complete required operational checklists and documents (e.g. VCL Checklist, PDI Checklist, CMR, Indemnity Form, Work Order).

Comply with company policy and regulatory requirements.

Ensure safe handling of vehicles and follow road safety guidelines at all times.

2. Vehicle & Fleet Management

Support daily vehicle operations, including vehicle delivery, collection, exchange, shuttling, check-in/check-out, and PUSPAKOM inspection activities.

Manage vehicle inventory and availability to meet operational demand and optimize fleet utilization.

Coordinate vehicle maintenance, cleanliness, damage control, repairs, inspections, and related appointments.

Ensure vehicles are properly handled, maintained, and returned in good condition.

Deliver and collect vehicles to/from KLIA1, KLIA2, KL, and other branches as required.

Provide roadside assistance and vehicle rescue support within nearby areas when required.

Support emergency situations and vehicle breakdowns, providing timely assistance to minimize operational disruptions.

Operate the CarPro system and prepare accurate rental agreements and related documentation.

Maintain and update the daily vehicle availability list and ensure records are accurate and up to date.

Perform other vehicle and fleet-related duties as assigned.

3. Customer & Internal Communication

Communicate professionally with customers, vendors, and internal teams.

Provide timely updates and coordinate vehicle-related activities.

Support smooth service delivery and customer satisfaction.

4. Operational Support & Service Quality

Perform assigned tasks accurately and efficiently.

Support the team in achieving operational targets and improving service quality.

Maintain a positive attitude and professional conduct at all times.

5. Documentations & Compliance

Complete and manage necessary paperwork, including checklist forms, in compliance with SOPs.

Explain insurance coverage and optional add-ons to customers.

Ensure compliance with company policies, airport regulations, and local laws.

Requirements:

Must possess at least a Primary/Secondary School/SPM/\"O\" Level in any relevant field.

At least 3-5 year working experience, with good knowledge of vehicle operations, fleet management, vehicle maintenance, and rental procedures.

Excellent communication and interpersonal abilities, with a customer-focused mindset.

Able to work under pressure and adapt to a fast-paced, service-driven environment.

Good problem-solving skills and attention to detail.

Proficient in using MS Office applications.

Willing to work shifts, weekends, and public holidays as required.

Physically fit and able to perform the duties required for the position.

Must possess a valid Class D driving licence with a clean driving record.