Customer Service Representative

MindPec Group; Shah Alam; On-site; MYR 39,000 - 61,000; Full time

Job summary

MindPec Group in Shah Alam, Malaysia is seeking a customer service professional fluent in English and Korean to handle inquiries and deliver travel-related services. You will be measured on quality, AHT, and sales conversion while ensuring customer satisfaction.

The ideal candidate is extroverted, a proactive team player, adaptable to change, and confident in selling products. Strong written and spoken English is essential, along with the ability to work collaboratively in a fast-paced

Qualifications

• Fluent in spoken English and Korean.

Responsibilities

• Handle customer queries with strong service mindset while meeting SLAs on quality, AHT, and sales conversion.
• Deal with customers and meet their requirements.

Skills

Customer service

Multilingual English Korean

Travel services

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Job Description

• > To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
• > To be able to deal with customers and meet customer requirements
• > Language: Should be fluent in spoken English & the specific Language (Korean).
• > Personal Style Enablers:
• > Should have a good standard of both Spoken and written English.
• > Needs to be a team player with a positive attitude.
• > Should be adaptable to change.
• > Needs to display confidence and the ability to sell a given product.
• > Extrovert with a customer service mind set.