Customer Service Officer (Mandarin speaker)

SEIYON RENT A CAR SDN BHD; Sepang; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Cell phone reimbursement

Free parking

Opportunities for promotion

Job summary

SEIYON RENT A CAR SDN BHD – Sepang, Selangor is seeking a Customer Service Specialist to assist at KLIA terminals. You will greet customers, handle bookings, and ensure a smooth rental experience with attentive service.

The role requires English and Mandarin proficiency, plus ability to manage documents, inspections, and coordinating shuttle deliveries as part of daily operations.

Qualifications

• Candidates with customer service experience are preferred.
• Must be proficient in English and Mandarin.
• Ability to handle bookings and documentation is required.

Responsibilities

• Greet customers professionally at the service counter.
• Build positive relationships and deliver high service standards.
• Handle inquiries via WeChat and WhatsApp before, during, and after rental periods.
• Verify bookings and prepare rental agreements, invoices, and related documents.
• Conduct thorough vehicle inspections before and after rentals; report damages promptly.
• Coordinate vehicle drop-offs and deliveries, including interstate locations and KLIA2 transfers.
• Perform basic administrative duties to support daily operations.

Skills

Customer service

Communication

English & Mandarin

Education

STM/STPM (Preferred)

Tools

WeChat

WhatsApp

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SEIYON RENT A CAR SDN BHD – Sepang, Selangor

Location:

KLIA Terminal 1 & KLIA Terminal 2

(Candidates must reside within 30 minutes of the airport)

Job Responsibilities

Customer Service

• Greet customers professionally and courteously at the service counter.
• Build positive customer relationships by delivering a high standard of service and support.
• Ensure a smooth and pleasant rental experience for all customers.

Communication

• Handle customer inquiries via WeChat and WhatsApp before, during, and after the rental period.
• Follow up with customers to ensure timely and smooth vehicle returns.

Language Requirements

• Proficient in English and Mandarin (as approximately 90% of customers are international tourists).

Booking & Document Management

• Verify bookings and create reservations accurately.
• Prepare rental agreements, invoices, and related documentation.
• Maintain organized and systematic filing of documents for easy reference and compliance.

Vehicle Inspection & Care

• Conduct thorough vehicle inspections before and after each rental.
• Identify and report any damages or maintenance issues to management promptly.
• Ensure vehicles are clean, well-maintained, and refueled before handover.

Shuttle & Vehicle Delivery Coordination

• Coordinate vehicle drop-offs and deliveries, including interstate locations and KLIA2 transfers.
• Ensure timely and efficient logistics arrangements.

Administrative Support

• Perform basic administrative and office duties to support daily operations.
• Assist the team in maintaining smooth and efficient workflow.
• Cell phone reimbursement
• Free parking
• Opportunities for promotion

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)