Customer Service Representative

EUROPCAR MALAYSIA; Sepang; On-site; MYR 29,000 - 51,000; Full time

Benefits offered by this job

Competitive Salary Package

Performance Bonus

Medical Insurance

Training Course

Employee discounts on car rental (Wide

Job summary

Europcar Malaysia is hiring a Customer Service Representative to assist customers with car rentals, answer inquiries, and ensure a smooth rental experience. You will greet customers, process bookings, check rates, and coordinate with branches to resolve issues while upholding company standards.

The role requires a diploma or degree, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Diploma or higher education required.
• Fresh graduates are welcome – training provided.
• Experience in customer service or car rental is advantageous.
• English and Bahasa Malaysia required; Chinese is a plus.

Responsibilities

• Provide excellent customer service by managing rentals and inquiries.
• Greet customers, assist with bookings, rates, timing and availability.
• Address concerns and coordinate with departments to resolve issues.
• Aim to meet individual, customer service and branch targets.
• Maintain neat rental counters and ensure presentable cars for customers.

Skills

Strong communication

Interpersonal skills

Multitasking

Attention to detail

MS Office / CRM

Education

Diploma

Bachelor's degree

Tools

CRM systems

Microsoft Office

Job description

As a Customer Service Representative, you will be the face of our company, assisting customers in renting vehicles, resolving inquiries, and ensuring an outstanding customer experience. Your role involves working in a fast-paced environment where professionalism, attention to detail, and a positive attitude are essential.

Key Responsibilities

Provide excellent customer service to valued customers by managing the rentals and the exit process, in compliance with Europcar's policies and procedures, with accuracy and attention to detail.

Greet customers warmly and assist with inquiries regarding car rentals, rates, timing and availability. Ensure a pleasant, smooth and efficient handling of the rental for each customer

Address customer concerns, resolve issues, or eliminate complaints to the appropriate department when necessary

Achieving individual performance goals, customer service and branch targets

Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service

Upholding company standards by ensuring cars are presentable to customers

Qualifications & Skills

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree

Fresh Graduates are encouraged to apply – Full Training provided

Experience

Knowledge and experienced in customer service or car rental industry will be an added advantage

Skills

Strong communication and interpersonal skills

Ability to handle multiple tasks in a fast-paced environment

Problem-solving mindset and attention to detail

Proficiency in computer systems and basic knowledge of office software

Required Language(s)

English and Bahasa Malaysia; proficiency in Chinese will be an added advantage.

Other Requirements

Valid driving license and a clean driving record

Benefits included

• Competitive Salary Package
• Performance Bonus
• Medical Insurance
• Training Course
• Employee discounts on car rental (Worldwide)

Europcar, the largest car rental company in Europe with an extensive network of 13,000 outlets throughout 150 countries covering Europe, Africa, Middle East, Asia Pacific and Americas.

We are the Franchise of Malaysia and in line with our expansion plan, we seeks qualified and dynamic personnel for the above position: