Customer Service Representative

Perfect Sports Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Annual Leave

EPF

SOCSO

EIS

Annual Bonus

Allowance Provided

Medical and Hospitalisation Leave

Job summary

Perfect Sports Sdn Bhd in Malaysia seeks a dynamic Sales professional to engage with customers, drive product knowledge, and close deals. You will travel for client meetings, present compelling demonstrations, and aim to exceed targets while maintaining excellent relationships. Fluent in English and Malay, with Mandarin/Cantonese ability preferred.

The role emphasizes teamwork with marketing and customer service to deliver exceptional experiences and meet revenue goals.

Qualifications

• Education: A high school diploma or equivalent is typically required.
• Experience: Prior experience in sales, customer service, or a related field is beneficial, but entry-level positions are also available.
• Able to communicate in Mandarin/Cantonese due to dealing with Mandarin community.
• Able to travel outstation for a certain period; transportation with valid license preferred.
• Communication Skills: Excellent verbal and written communication in English and Malay.
• Interpersonal Skills: Strong interpersonal skills to build rapport with customers.
• Sales Skills: Ability to persuade and close deals with a customer-focused approach.
• Goal-Oriented: Motivated and ambitious with a drive to exceed targets.
• Adaptability: Ability to adapt to different customers and markets.
• Technology Proficiency: Familiarity with sales tools and digital tools.
• Integrity: Act with integrity and uphold ethical standards.

Responsibilities

• Customer Engagement across channels to build relationships and understand requirements.
• Product/Service Knowledge: convey features, benefits, and competitive advantages.
• Sales Presentations: deliver persuasive presentations and demonstrations.
• Negotiation and Closing: negotiate terms and close sales.
• Sales Targets: meet or exceed sales targets.
• Market Research: stay informed about market trends and competitors.
• Sales Reporting: maintain accurate records in RM system.
• Customer Support: provide post-sales support and follow-up.
• Collaboration: work with marketing, product development, and customer service to enhance customer experience.

Skills

Mandarin & Cantonese

English & Malay

Sales skills

Communication

Travel readiness

Education

High school diploma

Business/Marketing degree preferred

Tools

CRM software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Education: A high school diploma or equivalent is typically required. A degree in business, marketing, or a related field may be preferred for some positions.

Experience: Prior experience in sales, customer service, or a related field is beneficial, but entry-level positions are also available for motivated individuals.

Able to communicate in Mandarin/ Cantonese due will deal with Customer in Mandarin community.

Able to travel outstation for a certain period of time. Preferably those who possess a transportation with valid license.

Communication Skills: Excellent verbal and written communication skills in both English and Malay are essential for effective customer engagement.

Interpersonal Skills: Strong interpersonal skills are crucial to build rapport with customers and maintain lasting relationships.

Sales Skills: Demonstrated ability to persuade and close deals, with a customer-focused approach.

Goal-Oriented: Salespeople should be highly motivated, ambitious, and goal-oriented, with a drive to achieve and exceed targets.

Adaptability: The ability to adapt to different customers, industries, and sales situations is essential for success in various markets.

Technology Proficiency: Familiarity with sales tools, RM software, and other digital tools is beneficial.

Integrity: Salespeople should act with integrity and uphold ethical standards in their interactions with customers and colleagues.

Requirement

• Education: A high school diploma or equivalent is typically required. A degree in business, marketing, or a related field may be preferred for some positions.

• Experience: Prior experience in sales, customer service, or a related field is beneficial, but entry-level positions are also available for motivated individuals.

• Able to communicate in Mandarin/ Cantonese due will deal with Customer in Mandarin community.

• Able to travel outstation for a certain period of time. Preferably those who possess a transportation with valid license.

• Communication Skills: Excellent verbal and written communication skills in both English and Malay are essential for effective customer engagement.

• Interpersonal Skills: Strong interpersonal skills are crucial to build rapport with customers and maintain lasting relationships.

• Sales Skills: Demonstrated ability to persuade and close deals, with a customer-focused approach.

• Goal-Oriented: Salespeople should be highly motivated, ambitious, and goal-oriented, with a drive to achieve and exceed targets.

• Adaptability: The ability to adapt to different customers, industries, and sales situations is essential for success in various markets.

• Technology Proficiency: Familiarity with sales tools, RM software, and other digital tools is beneficial.

• Integrity: Salespeople should act with integrity and uphold ethical standards in their interactions with customers and colleagues.

Responsibility

• Customer Engagement: Engage with potential and existing customers through various channels, including in-person visits, phone calls, emails, and online platforms, to build relationships and understand their requirements.

• Product/Service Knowledge: Demonstrate a comprehensive understanding of the company's products or services, including features, benefits, and competitive advantages. Be able to answer customers' questions and address their concerns effectively.

• Sales Presentations: Deliver persuasive sales presentations and demonstrations to showcase the value of products or services, highlighting how they can meet the customers' needs.

• Negotiation and Closing: Negotiate terms and prices with customers to reach mutually beneficial agreements and successfully close sales.

• Sales Targets: Meet or exceed assigned sales targets and contribute to the overall revenue goals of the company.

• Market Research: Stay informed about market trends, competitors' activities, and industry developments to identify new opportunities and stay competitive.

• Sales Reporting: Maintain accurate records of sales activities, customer interactions, and deals in the company's RM (Customer Relationship Management) system.

• Customer Support: Provide post-sales support and follow-up to ensure customer satisfaction and address any issues or concerns.

• Collaboration: Collaborate with other departments, such as marketing, product development, and customer service, to enhance the overall customer experience and achieve company objectives.

Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Allowance Provided
• Medical and Hospitalisation Leave