Customer Relation Officer
Organic Home Sdn Bhd
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Benefits offered by this job
Job summary
Organic Home Sdn Bhd is seeking a customer service-focused professional to handle inquiries via WhatsApp, phone, and online channels. The role involves providing product information, pricing, order status, and delivery updates while building strong customer relationships.
The successful candidate will be comfortable with CRM systems, MS Office, and e-commerce platforms, with a proactive approach to problem solving and teamwork in a fast-paced environment.
Qualifications
- Formal education as listed in the requirements
- Experience in customer service or customer-facing roles preferred
- Fresh graduates encouraged to apply with strong communication skills
- Proficient in Mandarin and English communication
- Comfortable using WhatsApp, phone and online platforms to engage customers
- Good interpersonal skills and professional, patient attitude
- Ability to follow up on multiple enquiries and stay organized
Responsibilities
- Respond promptly to customer enquiries via WhatsApp, phone, email and social channels
- Provide product information, pricing, order status and delivery updates
- Follow up with potential and existing customers on enquiries and orders
- Maintain strong customer relationships to boost satisfaction and loyalty
- Coordinate with Sales, Warehouse, Accounts, Marketing and Operations to resolve requests
- Document and maintain accurate customer records and history
- Assist with promotional campaigns and product launches
- Support customers through the purchasing process and upsell where appropriate
- Prepare basic sales and customer-related reports for management
- Handle complaints calmly and escalate when necessary
Skills
Education
Tools
Job description
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SPM, Certificate, Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or a related field
Able to communicate in Mandarin and English
Previous experience in customer service, customer relations, sales support, administration or a customer-facing role is preferred
Fresh graduates with strong communication skills are also encouraged to apply
Good communication and interpersonal skills
Comfortable communicating with customers through WhatsApp, phone calls and online platforms
Customer-focused with a professional, patient and helpful attitude
Strong follow-up skills and ability to keep track of multiple customer enquiries
Good organisational skills and attention to detail
Ability to handle customer complaints calmly and professionally
Basic sales awareness and willingness to assist customers in completing purchases
Able to work independently and as part of a team
Good problem-solving abilities
Proficiency in Microsoft Office applications such as Word and Excel
Experience with CRM systems, e-commerce platforms or customer databases will be an advantage
Responsible and trustworthy when handling customer information
Willingness to learn about the company's products in order to provide accurate information to customers
- Competitive salary based on experience and qualifications
- Full-time employment with a growing organisation
- Performance-based incentives for achieving KPI targets
- Medical benefits and applicable allowances
- Training and opportunities to improve customer service, communication and sales support skills
- Exposure to e-commerce, retail and customer relationship operations
- Supportive and collaborative working environment
- Opportunities for career development and internal progression
- Opportunity to gain experience across different areas of business operations
- A workplace that values employee contributions and continuous improvement
- SPM, Certificate, Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or a related field
- Able to communicate in Mandarin and English
- Previous experience in customer service, customer relations, sales support, administration or a customer-facing role is preferred
- Fresh graduates with strong communication skills are also encouraged to apply
- Good communication and interpersonal skills
- Comfortable communicating with customers through WhatsApp, phone calls and online platforms
- Customer-focused with a professional, patient and helpful attitude
- Strong follow-up skills and ability to keep track of multiple customer enquiries
- Good organisational skills and attention to detail
- Ability to handle customer complaints calmly and professionally
- Basic sales awareness and willingness to assist customers in completing purchases
- Able to work independently and as part of a team
- Good problem-solving abilities
- Proficiency in Microsoft Office applications such as Word and Excel
- Experience with CRM systems, e-commerce platforms or customer databases will be an advantage
- Responsible and trustworthy when handling customer information
- Willingness to learn about the company's products in order to provide accurate information to customers
- Respond promptly and professionally to customer enquiries through WhatsApp, phone, email, social media and other communication channels
- Assist customers with product information, pricing, order status, delivery enquiries and general questions
- Follow up with potential and existing customers regarding enquiries, pending purchases and previous orders
- Maintain strong relationships with customers to improve satisfaction, loyalty and repeat purchases
- Handle customer complaints professionally and coordinate with the relevant departments to resolve issues
- Process and monitor customer orders to ensure information is accurate and properly recorded
- Follow up on outstanding orders, payments, deliveries and other customer-related matters
- Coordinate with Sales, Warehouse, Accounts, Marketing and Operations when resolving customer requests
- Maintain accurate customer information, communication history and follow-up records
- Identify opportunities to recommend suitable products based on customer requirements
- Support promotional campaigns, product launches and other sales activities
- Follow up with customers after purchases to obtain feedback and ensure customer satisfaction
- Assist with customer retention and re-engagement activities
- Prepare basic customer, follow-up and sales-related reports for management
- Maintain proper filing and documentation of customer-related records
- Escalate complicated customer issues to the appropriate supervisor or department when necessary
- Perform other customer relations and sales support duties assigned by management
- Medical Leave
- Training Provided
- Annual Leave
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