Client Service Executive (Cantonese)

Asia Recruit

Putrajaya

On-site

MYR 27,000 - 47,000

Full time

7 days ago

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Benefits offered by this job

Annual Leave

Medical Insurance

Allowance Provided

EPF

SOCSO

EIS

Training Provided

Overtime Pay

5 Working Days

Medical and Hospitalisation Leave

Annual Bonus

Performance Bonus

Company Trip

Job summary

Jora Malaysia is seeking a customer service representative to support Cantonese-speaking customers while using English for written and spoken communication. Prioritize empathetic, solutions-focused interactions and learn IT-related product details quickly.

This role emphasizes strong listening, multitasking across chats and calls, and accurate record-keeping. A minimum education level of SPM/O Level is required, with company-provided training and opportunities in a fast-changing tech environment.

Qualifications

Language proficiency in Cantonese and English to support Cantonese-speaking customers.
Education: minimum school-leaving qualification as listed (SPM/O Level/SKM 1-3).
Basic computer literacy and interest in IT/tech products to grasp product details.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers.
Responding promptly to customer inquiries and communicating across channels.
Acknowledging and resolving customer complaints and keeping records of interactions.

Skills

Cantonese

English

Customer service

Active listening

Conflict resolution

Multitasking

Education

Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Language Proficiency:Business-level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.

Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT-related inquiries.

Core Competencies:

Strong problem-solving, active listening, and conflict resolution skills to manage customer complaints empathetically.

Excellent multitasking skills to manage chats/calls, process orders, forms, and update transaction records simultaneously.

Professional, customer-centric attitude with strong attention to detail.

Requirement

Language Proficiency:Business-level fluency or native proficiency in Cantonese and English (written and spoken) to support Cantonese-speaking customers.
Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Technical & Product Knowledge: Basic computer literacy and interest in IT/technology products to quickly grasp product details and assist with IT-related inquiries.
Core Competencies:
- Strong problem-solving, active listening, and conflict resolution skills to manage customer complaints empathetically.
- Excellent multitasking skills to manage chats/calls, process orders, forms, and update transaction records simultaneously.
- Professional, customer-centric attitude with strong attention to detail.

Responsibility

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.

Benefits