Customer Service Officer

Stayrene Management Sdn Bhd; Malacca City; On-site; MYR 29,000 - 47,000; Full time

Job summary

Stayrene Management Sdn Bhd is seeking a friendly Guest Services Associate in Malacca City to assist guests with inquiries via phone, email and messaging channels, ensuring a warm welcome and smooth service experience.

You will handle reservations across multiple platforms, provide local information, coordinate check-in and check-out, resolve guest concerns promptly, and maintain accurate records while collaborating with housekeeping and management teams to deliver outstanding hospitality.

Qualifications

• Excellent communication in English and Bahasa Melayu.
• Able to multitask in a busy environment.
• Willing to learn new systems and processes.
• Fresh candidates are welcome with training provided.

Responsibilities

• Assist guests with enquiries through phone, email and messaging channels.
• Process reservations, amendments, cancellations across platforms like Airbnb, Booking.com, Agoda.
• Provide information on the property and local facilities.
• Coordinate guest arrival and departure, including check-in/check-out.
• Address guest concerns and provide timely solutions.
• Maintain records of reservations, requests, and feedback.
• Coordinate with housekeeping, maintenance and management teams.

Skills

Customer service

Bilingual English/Bahasa Melayu

Multitasking

Interpersonal skills

Problem solving

Customer service experience

Education

SPM or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist guests with enquiries through phone calls, email, and various messaging channels

Process reservations, amendments, cancellations, and other booking-related requests across Airbnb, Booking.com, Agoda, and other platforms

Provide guests with relevant information on the property, nearby facilities, and local places of interest

Coordinate guest arrival and departure procedures, including check-in and check-out

Attend to guest concerns and find suitable solutions in a professional and timely manner

Maintain updated records of reservations, guest requests, and feedback

Coordinate with the housekeeping, maintenance, and management teams to ensure a smooth guest experience

Key Responsibilities

• Assist guests with enquiries through phone calls, email, and various messaging channels
• Process reservations, amendments, cancellations, and other booking-related requests across Airbnb, Booking.com, Agoda, and other platforms
• Provide guests with relevant information on the property, nearby facilities, and local places of interest
• Coordinate guest arrival and departure procedures, including check-in and check-out
• Attend to guest concerns and find suitable solutions in a professional and timely manner
• Maintain updated records of reservations, guest requests, and feedback
• Coordinate with the housekeeping, maintenance, and management teams to ensure a smooth guest experience

Requirements

• Pleasant, approachable, and service-oriented personality
• Able to communicate effectively in both English and Bahasa Melayu
• Comfortable handling multiple tasks in a busy work environment
• Willing to learn and adapt to different systems, platforms, and work processes
• Good interpersonal and problem-solving abilities
• Previous customer service or hospitality experience is an advantage, but fresh candidates are welcome
• Training will be provided for suitable candidates
• Minimum qualification of SPM or equivalent