Customer Service Executive

Bubble Gum X; Shah Alam; On-site; MYR 29,000 - 45,000; Full time

Benefits offered by this job

Free parking

Health insurance

Maternity leave

Opportunities for promotion

Job summary

Jora Malaysia is seeking a customer service-oriented individual to engage with clients across phone, WhatsApp, email, and social media. You will handle inquiries about services, pricing, packages, promotions, appointments, and availability, while addressing feedback professionally.

You will collaborate with internal teams to meet client needs, resolve complaints, and maintain a positive customer experience in a fast-paced environment. Fresh graduates are welcome to apply.

Qualifications

• SPM qualification completed; 1–2 years in customer service preferred.
• Strong command of English and Bahasa Malaysia, written and spoken.
• Good computer skills with attention to detail and accuracy.
• Pleasant personality with a clear and professional telephone manner.

Responsibilities

• Communicate with customers via phone, WhatsApp, email, and relevant social media.
• Respond to enquiries regarding services, pricing, packages, promotions, appointments, and availability.
• Handle customer feedback and concerns professionally and ensure a positive customer experience.
• Work with internal departments to meet customer's needs.
• Respond to customers through social media, hotline on enquiries, complaints.
• To perform any other task assigned by management as and when required.

Skills

Customer communication

Multichannel support

Enquiries handling

Upselling

Cross-functional collaboration

Education

SPM qualification

Fresh graduates welcome

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Communicate with customers via phone, WhatsApp, email, and relevant social media.
• Respond to enquiries regarding services, pricing, packages, promotions, appointments, and availability.
• Handle customer feedback and concerns professionally and ensure a positive customer experience.
• Work with internal departments to meet customer's needs.
• Respond to customers through social media, hotline on enquiries, complaints.
• To perform any other task assigned by management as and when required.

Qualifications:

• Minimum SPM qualification, 1–2 years of relevant working experience is preferred.
• Fresh graduates are encouraged to apply.
• Good command of English and Bahasa Malaysia, both written and spoken.
• Good computer skills with strong attention to detail and accuracy.
• Pleasant personality with a clear and professional telephone manner.
• Customer-oriented, friendly, confident, and well-presented.
• Positive, professional, and able to communicate effectively with customers.
• Comfortable with sales, upselling, and achieving individual and company targets.
• Able to work in a fast-paced environment, manage multiple tasks, and work independently with minimal supervision.
• Previous experience in customer service, beauty, wellness, retail, or a similar industry will be an added advantage.
• Candidates who are able to start immediately will be an added advantage.

Job Types: Full-time, Permanent

• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion

Ability to commute/relocate:

• Shah Alam: Reliably commute or planning to relocate before starting work (Required)