Customer Service (Property)

Avaland Berhad; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A property development company in Malaysia is seeking a Customer Service Officer to manage customer complaints and facilitate key collection. Responsibilities include preparing handovers after project completion and conducting inspections with clients. Ideal candidates will possess a diploma in a relevant field and demonstrate exceptional customer service skills, with proficiency in English and Bahasa Malaysia. Transport is required, and weekend availability is a must.

Qualifications

• Must have own transport.
• Able to work on weekends when required.
• Experience in maintaining customer confidentiality.

Responsibilities

• Handle customer complaints and feedback.
• Prepare handover of vacant possession to customers.
• Conduct joint inspections with customers.

Skills

Excellent customer service skills

Interpersonal skills

Good command of English

Good command of Bahasa Malaysia

Education

Certificate/Post Graduate Diploma/Diploma in Real Estate or related field

Job description

To attend, handle and manager customer complaints, feedback, requests and problems.

Prepare and implement the handover of vacant possession to customer when the project is completed.

Joint inspection with customer during key collection and upon the completion of defect rectification work.

Maintain company's image and interest by providing excellence customer services.

Maintain the confidentiality of the customers and company's information.

Participate in quality audit tasks where appropriate.

To implement all policies, activities, procedures as relevant and required by the Customer Service Department.

Requirements

Based in Dengkil / Cyberjaya / - Must have own transport

Able to work on weekend when required.

Certificate / Post Graduate Diploma / Diploma in Real Estate, Civil or Building Structure, Property Management or related field.

Good command in English & Bahasa Malaysia (oral & written) and interpersonal skills.

Can display excellent customer focused and emphatic behavior which delivers and excellent experience for customers.

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