Senior Customer Service Executive

Air Liquide; Penang; On-site; MYR 36,000 - 48,000; Full time

Job summary

Air Liquide Malaysia is seeking a Customer Services Executive to oversee daily order fulfillment and provide frontline customer support across channels. You will collaborate with logistics, finance and asset management to ensure timely delivery, accurate billing and smooth customer experiences.

We value a bachelor’s degree, strong problem-solving, and a customer-centric mindset, with proven experience in sales administration or customer service.

Qualifications

• Bachelor's degree in any discipline.
• Strong problem‑solving skills and a customer‑centric mindset.
• Experience in sales administration or customer service roles.
• Highly organized, detail‑oriented with ability to manage multiple priorities.

Responsibilities

• Oversee and execute daily order fulfillment processes and customer service support.
• Coordinate with logistics and asset management for timely orders and accurate billing.
• Drive timely resolution of customer issues and complaints.
• Support process improvements and ISO‑aligned quality procedures.
• Assist with administrative tasks including document retention and stock takes.

Skills

Customer service

Sales administration

Problem solving

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Continuous learning

Travel readiness

Education

Bachelor's degree in any discipline

Job description

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.

About The Business Line

How Will You Be Contributing to Our Success?

As a Customer Services Executive, you will be responsible for overseeing and executing daily order fulfillment processes, ensuring seamless customer service support. This role also involves actively supporting the Lead on various projects and initiatives aimed at enhancing efficiency and customer satisfaction.

Customer Management

• Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).
• Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.
• Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution.

Issue Resolution and Continous Improvement

• Drive the timely resolution of customer issues and complaints.
• Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
• Manage credit/debit note issuance and supporting debtor aging follow-ups.

Process Enhancement Initiatives and Ad-hoc Support

• Assist the Lead to identify opportunities for process improvements by reviewing Key Performance Indicators (KPIs).
• Assist the Lead to implement initiatives to enhance service delivery quality and customer satisfaction.
• Support the deployment of Customer Care strategies, digital initiatives, and updated policies to optimize team performance in alignment with company and group directives.
• Provide support for various administrative tasks, including document retention according to ISO standards and finance audit requirements, and assisting the asset department with monthly stock takes.
• A Bachelor's degree in any discipline
• Possess strong problem-solving skills and a customer‑centric mindset
• Experience in a sales administration, customer service, or a related operational role
• Highly organized, detail‑oriented, and capable of managing multiple priorities effectively
• A proactive attitude with a commitment to continuous learning and process improvement.
• Good communication (written and verbal) and interpersonal skills, with the ability to handle diverse customer requests professionally.
• Able to work on a 5.5 days basis (alternative Saturday).
• Ability to travel for work purposes when required.

Why Join Us?

Air Liquide strives to offer its employees a total rewards package that contributes to a positive work environment and supports the well-being of all our employees and team members. We are driven by our Environmental Social Governance objectives and regularly review our benefits to ensure that we’re offering you a competitive package. At Air Liquide, we listen to our employees’ expectations. We create an engaging environment, diverse and inclusive, that allows employees to grow and to thrive.

We offer a comprehensive and competitive remuneration and benefits package including:

• Annual bonus
• Paid maternity/paternity leave
• Flexi/Wellness benefits
• Learning opportunities
• Mobility opportunities
• Volunteering opportunities

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.