Senior Customer Service Executive

VitalAire Canada Inc.; Seberang Perai; On-site; MYR 30,000 - 50,000; Full time

Job summary

VitalAire Canada Inc. is looking for a Customer Service Executive in Seberang Perai, Malaysia. This full-time position involves managing order fulfillment processes and ensuring customer satisfaction. Candidates should have a Bachelor's degree, problem-solving skills, and a customer-centric approach. Experience in sales or customer service is valuable. This role requires effective communication skills and the ability to work on a 5.5 days basis with a commitment to continuous learning and improvement.

Qualifications

• Experience in sales administration or customer service role required.
• Highly organized and detail-oriented, managing multiple priorities.
• Able to work on a 5.5 days basis (alternative Saturday).
• Fresh graduates are welcome to apply.

Responsibilities

• Oversee daily order fulfillment processes and customer service support.
• Serve as the primary contact for customer requests and order processing.
• Drive resolution of customer issues and manage feedback for improvements.

Skills

Problem-solving skills

Customer-centric mindset

Organizational skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in any discipline

Job description

Customer Service Executive page is loaded## Customer Service Executivelocations: Malaysia, Bukit Mertajamtime type: Full timeposted on: Posted Todayjob requisition id: R10090728Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.As a Customer Services Executive, you will be responsible for overseeing and executing daily order fulfillment processes, ensuring seamless customer service support. This role also involves actively supporting the Lead on various projects and initiatives aimed at enhancing efficiency and customer satisfaction.Customer Management* Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).* Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.* Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution.Issue Resolution and Continous Improvement* Drive the timely resolution of customer issues and complaints.* Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.* Manage credit/debit note issuance and supporting debtor aging follow-ups.Process Enhancement Initiatives and Ad-hoc Support* Assist the Lead to identify opportunities for process improvements by reviewing Key Performance Indicators (KPIs).* Assist the Lead to implement initiatives to enhance service delivery quality and customer satisfaction.* Support the deployment of Customer Care strategies, digital initiatives, and updated policies to optimize team performance in alignment with company and group directives.* Provide support for various administrative tasks, including document retention according to ISO standards and finance audit requirements, and assisting the asset department with monthly stock takes.* A Bachelor's degree in any discipline* Possess strong problem-solving skills and a customer-centric mindset* Experience in a sales administration, customer service, or a related operational role* Highly organized, detail-oriented, and capable of managing multiple priorities effectively* A proactive attitude with a commitment to continuous learning and process improvement.* Good communication (written and verbal) and interpersonal skills, with the ability to handle diverse customer requests professionally.* **Able to work on a 5.5 days basis (alternative Saturday).*** Ability to travel for work purposes when required.* Welcome fresh graduate to apply.#LI-TT1**About Air Liquide**A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.****Discover what your professional journey at Air Liquide could be** **!****We want to ensure a safe experience for everyone interested in joining Air Liquide. Please be aware of fraudulent job offers that are circulating, falsely using the Air Liquide name and brand. These scams often involve individuals or organizations impersonating Air Liquide recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing. **Please be advised that Air Liquide and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.**You may verify job postings through our official global at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Air Liquide and are committed to combating these fraudulent activities to protect job seekers. If you wish to report an incident, please contact us via this