Customer Service & Order Management Executive

Guocera Sdn Bhd; Petaling Jaya; Presencial; MYR 33.000 - 47.000; Jornada completa

Descripción de la vacante

Guocera Tile Industries is seeking a proactive Customer Service & Order Management Executive in Malaysia to process orders accurately and ensure on-time fulfilment.

You will coordinate with customers, sales teams, warehouse, factory and transporters, monitor shipments, and provide timely reports to the team. Fresh graduates are welcome to apply, with strong communication and organizational skills.

Formación

• Diploma or Degree in any field.
• Fresh graduates are encouraged to apply.
• Strong customer service, coordination, and problem-solving abilities.
• Proficient in Microsoft Office applications; SAP knowledge is an added advantage.
• Able to multitask, work under pressure, and manage priorities effectively.
• Detail-oriented with strong follow-up and organizational skills.
• Positive attitude and willingness to learn in a fast-paced environment.

Responsabilidades

• Process customer orders accurately and ensure timely order fulfilment.
• Coordinate with customers, sales teams, warehouse, factory, and transporters on order and delivery matters.
• Monitor shipment schedules and track deliveries to ensure on-time arrival.
• Manage stock allocation and liaise with planners on stock availability.
• Handle customer inquiries, order issues, and complaints professionally.
• Prepare regular reports and provide administrative support to the team.

Conocimientos

Customer service

Coordination

Problem solving

Multitasking

Organizational skills

Follow-up

Educación

Diploma or Degree in any field

Herramientas

SAP

Descripción del empleo

Customer Service & Order Management Executive

Process customer orders accurately and ensure timely order fulfilment.

Coordinate with customers, sales teams, warehouse, factory, and transporters on order and delivery matters.

Monitor shipment schedules and track deliveries to ensure on-time arrival.

Manage stock allocation and liaise with planners on stock availability.

Handle customer inquiries, order issues, and complaints professionally.

Prepare regular reports and provide administrative support to the team.

Requirements

Diploma or Degree in any field.

Fresh graduates are encouraged to apply.

Strong customer service, coordination, and problem-solving abilities.

Proficient in Microsoft Office applications; SAP knowledge is an added advantage.

Able to multitask, work under pressure, and manage priorities effectively.

Detail-oriented with strong follow-up and organizational skills.

Positive attitude and willingness to learn in a fast-paced environment.

Guocera Tile Industries is a member of the Hong Leong Group, a Malaysian conglomerate with diverse businesses interests in various countries globally. CERAMICHE GUOCERA ranks among the most reputable brands in the global marketplace, supplying tiles to many prestigious commercial and residential development projects in over 50 countries worldwide. We provide a complete range of products ranging from glazed wall & floor tiles, porcelain tiles to fashionable crafted decorative accessories. Our team of more than 1,000 employees in our operations in Petaling Jaya, Kluang and Meru are committed to providing the best products to our customers wherever they are in the world. In line with our continuous quest for growth and globalization of our business activities, we seek ambitious and dynamic professional’s to join our team.

Hong Leong Group is involved in a wide range of manufacturing and distribution activities that generates a revenue base exceeding USD 2.5 billion. The Group's manufacturing and distribution operations and products are represented and distributed by a worldwide network of branches, appointed distributors and agents. Leveraging on its diversity and strength, the Group is committed to producing goods of the highest quality at affordable prices through continuous improvement, innovation, research and development.

Our Locations:

Head Office :

Petaling Jaya

Factory :

Meru, Klang and Kluang, Johor

Ceramic Research Company

Kapar, Selangor

Guocera Tile Industries is a member of the Hong Leong Group, a Malaysian conglomerate with diverse businesses interests in various countries globally. CERAMICHE GUOCERA ranks among the most reputable brands in the global marketplace, supplying tiles to many prestigious commercial and residential development projects in over 50 countries worldwide. We provide a complete range of products ranging from glazed wall & floor tiles, porcelain tiles to fashionable crafted decorative accessories. Our team of more than 1,000 employees in our operations in Petaling Jaya, Kluang and Meru are committed to providing the best products to our customers wherever they are in the world. In line with our continuous quest for growth and globalization of our business activities, we seek ambitious and dynamic professional’s to join our team.

Hong Leong Group is involved in a wide range of manufacturing and distribution activities that generates a revenue base exceeding USD 2.5 billion. The Group's manufacturing and distribution operations and products are represented and distributed by a worldwide network of branches, appointed distributors and agents. Leveraging on its diversity and strength, the Group is committed to producing goods of the highest quality at affordable prices through continuous improvement, innovation, research and development.

What can I earn as an Order Management Executive