Automotive Operations Lead: Seamless Car Transactions

Carsome Sdn Bhd; Chukai; On-site; MYR 33,000 - 61,000; Full time

Job summary

Carsome Sdn Bhd is seeking a Business Support Executive to ensure a seamless customer and transaction experience while upholding operational excellence across the vehicle ownership journey in Malaysia.

You will coordinate with customers, dealers, financial institutions, and internal teams; manage records; support ownership transfer, payments, and financing; and monitor case progress to meet service level targets and regulatory requirements.

Qualifications

• Diploma or Bachelor's degree in any relevant discipline.
• Experience in customer service, operations, administration, automotive or related industries.
• Strong communication and stakeholder management skills.
• Ability to manage multiple cases and meet service level targets.
• Good attention to detail and compliance awareness.
• Proficiency in Microsoft Office and operational systems.

Responsibilities

• Support end-to-end branch operations by coordinating customer, transaction, administrative, and vehicle-related activities.
• Facilitate customer appointments, transaction processing, and operational activities to ensure a seamless customer experience.
• Manage and maintain operational records, documentation, and system updates to support accurate and timely transaction completion.
• Coordinate with customers, dealers, financial institutions, and internal stakeholders to ensure smooth execution of operational processes.
• Support the administration and execution of ownership transfer, payment, financing, and other transaction-related activities in accordance with company requirements.
• Monitor case progress and follow up on outstanding actions to ensure service level commitments and operational targets are achieved.
• Support vehicle receiving, inventory management, movement, storage, and handover activities to maintain operational efficiency and vehicle readiness.
• Perform vehicle condition verification and operational checks to ensure compliance with company standards and processes.

Skills

Customer service

Operations

Administration

Automotive

Education

Diploma or Bachelor's degree

Tools

Microsoft Office

Operational systems

Job description

Carsome Sdn Bhd is seeking a Business Support Executive to ensure a seamless customer and transaction experience while upholding operational excellence across the vehicle ownership journey in Malaysia.

You will coordinate with customers, dealers, financial institutions, and internal teams; manage records; support ownership transfer, payments, and financing; and monitor case progress to meet service level targets and regulatory requirements.