Customer Service & Operation Admin

D SWIM ACADEMY SDN. BHD.; Permatang Pauh; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

EPF/SOCSO/EIS

Medical insurance

Annual performance bonus

Training & development

Pool & gym access

Team building & events

Job summary

D SWIM ACADEMY SDN. BHD. invites applications for an Operation & Customer Service Executive to join our management team in Penang. You will coordinate schedules, handle inquiries across channels, assist with ticketing and retail, and help drive smooth daily operations and event delivery within a fast-paced swim academy.

The role offers exposure to administration, staffing, and business management, with weekend reception duties and opportunities for ongoing training in a dynamic team environment.

Qualifications

• Minimum 1 year experience in a similar operations or customer service role, preferably in sports/events/hospitality.
• Strong organisational and problem-solving skills, able to multitask under pressure.
• Excellent communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Supports the academy's operations and overall workflow.
• Attend to student and client enquiries via face-to-face, phone and online channels.
• Assist with ticket sales and retail merchandise.
• Coordinate class schedules and student-related matters.
• Plan and execute swim programmes, events and activities.
• Prepare reports and maintain operational records.
• Manage office supplies, inventory and resources.
• Liaise with coaches, suppliers and stakeholders for daily operations.
• Reception duties during weekends and peak periods.
• Take ownership of projects to improve systems and customer experience.

Skills

Organizational skills

Problem solving

Customer service

Multitasking

Communication

English

Malay

Tools

MS Office

CRM

Job description

D Swim Academy is one of Malaysia's leading swim academies, serving thousands of students across multiple locations. As we continue to grow, we are looking for an energetic, organised and proactive individual to join our management team as an Operation & Customer Service Executive.

This role is ideal for someone who enjoys solving problems, coordinating people, improving processes and ensuring things get done. You will work closely with Management and gain exposure to operations, administration, customer service, staffing, events and business management.

Working Time

Monday : Off Day

Tuesday - Friday : 1:00PM to 9:00PM

Saturday & Sunday : 8:30AM to 6:00PM / 11:30AM to 9:00PM

Key responsibilities

• Supports the operations of the academy.
• Attend to student and client's enquiries efficiently across all channels including face to face, on phone and online platform.
• Assist customer abd sells entry tickets and retail merchandizes.
• Coordinating class schedules, programme arrangements and student-related matters.
• Supporting the planning and execution of swim programmes, competitions, events, courses and academy activities.
• Preparing reports, documentation, operational records and internal communications.
• Managing office supplies, retail inventory and general operational resources.
• Liaising with coaches, suppliers, departments and external stakeholders to ensure smooth execution of daily operations.
• Reception duties during weekends and peak operational periods.
• Taking ownership of operational projects and contributing ideas to continuously improve our systems and customer experience.

What we're looking for

• Minimum 1 year experience in a similar operations or customer service role, preferably in the sports and recreation, events or hotel management industry
• Strong organisational and problem-solving skills, with the ability to multitask and work under pressure
• Excellent communication and interpersonal skills, with a customer-centric approach
• Proficient in using office software and technology to streamline operations
• Takes ownership and follows through on responsibilities
• Fluency in English and Malay; additional languages are a bonus

What we offer:

• EPF, SOCSO, EIS, Medical Leave & Claim
• Medical Insurance
• Annual Performance Bonus
• Training and Professional Development
• Complementary Access to Swimming Pool & Gym
• Team Building Activities, Employees Social Events & Welfare

About us

D SWIM ACADEMY SDN. BHD. is a dynamic player in the freight and cargo forwarding industry, based in Kuala Lumpur. We are committed to providing reliable, efficient, and customer-centric logistics solutions to our diverse client base. Our mission is to facilitate seamless international and domestic freight movements whilst maintaining the highest standards of service quality and professionalism. With a focus on innovation and operational excellence, we have established ourselves as a trusted partner in the logistics sector. We pride ourselves on our dedicated team, robust operational infrastructure, and unwavering commitment to customer satisfaction. We create an inclusive workplace where professionalism, integrity, and teamwork are at the core of everything we do.