Admin

Water Mates Sdn Bhd; Subang Jaya; On-site; MYR 31,000 - 47,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual leave

Professional training provided

Promotion pathway

Job summary

Water Mates Sdn Bhd is seeking a Full-time Administrative Receptionist for our Swimming Academy in Subang Jaya. The role involves professionally responding to customer inquiries, handling administrative tasks, and collaborating across departments to deliver excellent customer service.

You will be organized, communicative, and proficient with MS Office. Fresh graduates with potential are welcome, and EPF, SOCSO, and annual leave are provided as part of our benefits.

Qualifications

• Preferably with administrative or customer service experience; fresh candidates with potential are also welcome.
• Excellent communication and organizational skills.
• Proficient in basic computer operations, including MS Office.

Responsibilities

• Respond to customer inquiries via phone, Messenger, and chat in a professional and timely manner.
• Accurately record customer interactions and transaction details.
• Assist customers with orders, provide product information, and resolve issues.
• Collaborate with other departments to handle complaints and provide solutions.
• Prepare reports on customer feedback and service performance.
• Provide administrative support, including data entry, scheduling, and document management.
• Continuously optimize processes to enhance customer satisfaction.

Skills

Communication skills

Organizational skills

Tools

MS Office

Job description

Join us as a Full-time Administrative Receptionist at our Swimming Academy. This role involves professionally responding to customer inquiries, managing administrative tasks, and collaborating across departments to deliver excellent customer service.

Key responsibilities

• Professionally and promptly respond to customer inquiries via phone, Messenger, and chat
• Accurately record customer interactions and transaction details
• Assist customers with orders, provide product information, and resolve issues
• Collaborate with other departments to handle complaints and provide solutions
• Prepare reports on customer feedback and service performance
• Provide administrative support, including data entry, scheduling, and document management
• Continuously optimize processes to enhance customer satisfaction

About you

• Preferably with administrative or customer service experience; fresh candidates with potential are also welcome
• Excellent communication and organizational skills
• Proficient in basic computer operations, including MS Office
• EPF
• SOCSO
• Annual leave
• Professional training provided
• Clear promotion pathway