Customer Service & Operations Lead — Swim School Branch

HAPPY FISH SWIM SCHOOL SDN. BHD.; Subang Jaya; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Medical claims

EPF/SOCSO/EIS

On-the-job training

Annual company trips

Shift incentives

Job summary

Happy Fish Swim School is seeking a Branch Associate to warmly welcome families, deliver frontline service, and support daily operations at our Subang Jaya branch.

We value fresh graduates with a Diploma, strong English, cheerful and meticulous personality, and a teamwork mindset to help our little swimmers and their parents feel at home.

Working days are 5 per week with rotating morning/afternoon shifts; onboarding is provided along with incentives in a friendly, purpose-driven culture.

Qualifications

• Minimum Certificate or Diploma in any field.
• Fresh graduates are encouraged to apply.

Responsibilities

• Customer & Guest Experience: Provide warm, attentive front-desk service to parents, students and visitors.
• Front Desk & Daily Operations: Manage student attendance, handle admin tasks, and assist with class scheduling.
• Facility Maintenance: Maintain cleanliness, safety and hygiene of front desk, lounge and changing areas.
• Team & Operations Support: Assist Branch Manager with day-to-day operations and report issues.
• Community Engagement: Foster a welcoming environment that builds trust with the swimming community.

Skills

Customer service

Front desk

Multitasking

Team player

Education

Certificate / Diploma

Job description

Happy Fish Swim School is seeking a Branch Associate to warmly welcome families, deliver frontline service, and support daily operations at our Subang Jaya branch.

We value fresh graduates with a Diploma, strong English, cheerful and meticulous personality, and a teamwork mindset to help our little swimmers and their parents feel at home.

Working days are 5 per week with rotating morning/afternoon shifts; onboarding is provided along with incentives in a friendly, purpose-driven culture.