Branch Associate (Customer Service & Operations)

Happy Fish Swim School; Subang Jaya; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary

Sales incentives

EPF/SOCSO & EIS contributions

Medical claims covered

On-the-job training & onboarding

Annual company trips

Job summary

Happy Fish Swim School in Sunway Pyramid is seeking a friendly Branch Associate to be the welcoming face of our busy branch. You will deliver customer service, handle front-desk tasks, and support daily operations while helping maintain a clean, cheerful environment for our young swimmers and their families.

Fresh graduates are encouraged to apply. Strong English communication, a positive attitude, and teamwork are valued as you help coordinate attendance, classes, and guest experiences in a

Qualifications

• Minimum Certificate / Diploma in any field.
• Fresh graduates are strongly encouraged to apply.
• Strong English communication required.
• Conversational Mandarin & Bahasa Malaysia a plus.
• Caring, cheerful, meticulous and family‑oriented.

Responsibilities

• Provide warm front-desk service to parents, students and visitors.
• Manage attendance tracking, admin tasks and class scheduling.
• Maintain cleanliness and safety of front desk areas.
• Assist Branch Manager with day-to-day operations.
• Foster a welcoming environment for the swimming community.

Skills

Customer service

Front desk

Team player

Multitasking

Education

Certificate / Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Branch Associate (Customer Service & Operations)

Are you friendly, organized, and excited to work in a vibrant, family-centric environment? Happy Fish Swim School is expanding, and we are looking for a dedicated Branch Associate to be the welcoming face of our branch.

In this role, you will play a key part in delivering exceptional customer service, keeping our facilities top-notch, and ensuring a safe, cheerful, and seamless experience for our little swimmers and their parents.

Key Responsibilities

• Customer & Guest Experience: Provide warm, attentive, and professional front-desk service to parents, students, and visitors.

• Front Desk & Daily Operations: Manage student attendance tracking, handle administrative tasks, and assist with daily branch scheduling and class coordination.

• Facility Maintenance: Maintain the cleanliness, safety, and hygiene standards of the front desk, lounge, and changing room areas.

• Team & Operations Support: Assist the Branch Manager with smooth day-to-day operations and promptly report or elevate any operational or emergency matters.

• Community Engagement: Foster a welcoming, clean, and positive environment that builds trust with our swimming community.

Who We Are Looking For

• Education & Experience: Minimum Certificate / Diploma in any field. Fresh graduates are strongly encouraged to apply!

• Language Proficiency: Strong communication skills in English (required to serve our core demographic and diverse clientele). Conversational Mandarin & Bahasa Malaysia is a plus.

• Personality & Traits: Caring, cheerful, meticulous, and genuinely passionate about working around babies, toddlers, and young families.

• Core Competencies: Strong team player, highly organized, comfortable with multitasking, and eager to learn.

• Work Location: Sunway Pyramid

• Working Days: 5 Days / Week (2 Weekday Off-Days)
  Hours: A (9.30AM-6.30PM) B (11.30AM-6.30PM) Rotational

Why Join Happy Fish? (Remuneration & Benefits)

• Attractive Earnings: Competitive base salary + Sales, Target & Renewal Incentives.

• Financial Security: EPF, SOCSO & EIS contributions.

• Health & Wellness: Medical Claims covered.

• Career Growth: Comprehensive on-the-job training and structured onboarding provided.

• Rewards & Recognition: Performance Bonuses & Annual Company Trips.

• Work Culture: A fun, casual, supportive, and purpose-driven environment where your contributions matter!