Swimming Centre Admin & Customer Ops Coordinator

Little Finv Swimming Academy Sdn Bhd; Klang City; On-site; MYR 42,000 - 72,000; Full time

Job summary

Little Finv Swimming Academy Sdn Bhd in Selangor (Bukit Raja) seeks a friendly customer service and admin assistant to be the first point of contact for customers and parents. You will manage enquiries across channels, handle class schedules and attendance, and support daily operations.

Responsibilities include updating student records, processing payments, coordinating with coaches for class arrangements, and maintaining a welcoming front desk area.

Qualifications

• Proven ability to handle customer and parent inquiries via multiple channels.
• Ability to manage schedules, attendance, and class data entry accurately.
• Strong communication and organisational skills.

Responsibilities

• Attend to customer and parent enquiries via WhatsApp and other channels.
• Assist walk-in customers and provide course information.
• Handle class schedules, make-up class requests, and general enquiries.
• Deliver professional and friendly customer service at all times.
• Record and update student attendance.
• Key in class data, package details, and payment records.
• Monitor students' remaining lessons and follow up for renewals.
• Maintain the front desk and waiting area cleanliness.
• Assist with administrative reporting and documentation.
• Handle basic inventory and merchandise, including updating sales records.
• Coordinate with coaches regarding class arrangements and replacements.
• Support the smooth daily operations of the swimming centre.

Skills

Customer service

Communication

Data entry

Tools

Microsoft Excel

CRM software

WhatsApp

Job description

Little Finv Swimming Academy Sdn Bhd in Selangor (Bukit Raja) seeks a friendly customer service and admin assistant to be the first point of contact for customers and parents. You will manage enquiries across channels, handle class schedules and attendance, and support daily operations.

Responsibilities include updating student records, processing payments, coordinating with coaches for class arrangements, and maintaining a welcoming front desk area.