Customer Service Officer (RM2800 - RM5000)

RE2 International Computer School; Ipoh; On-site; MYR 31,000 - 56,000; Full time

Job summary

RE2 International Computer School in Ipoh, Malaysia, is seeking a Customer Service Officer to be the first point of contact for students and parents. You will handle enquiries, registrations, payments, schedules, and general support at the front desk.

You will work closely with teachers and management to ensure smooth daily operations, manage appointments and attendance records, and perform basic administrative tasks with a welcoming, professional approach.

Qualifications

• Fresh graduates welcome to apply.
• Excellent communication and interpersonal skills.
• Ability to handle enquiries via walk-ins, phone, WhatsApp, email, or social media.

Responsibilities

• Handle customer enquiries through walk-ins, phone calls, WhatsApp, email, or social media.
• Provide clear information about programmes, services, fees, schedules, and promotions.
• Assist with student/customer registration, payment collection, and record updates.
• Follow up with potential customers and support existing customers professionally.
• Manage appointments, class schedules, attendance records, and basic administrative tasks.
• Resolve customer issues calmly and professionally.
• Maintain a welcoming front desk/reception area.
• Collaborate with teachers and management for smooth daily operations.

Skills

Customer service

Communication

Reception

Job description

Customer Service Officer (RM2800 - RM5000)

You will be the first point of contact for customers, helping them with enquiries, registrations, payments, schedules, and general support.

Key responsibilities

Handle customer enquiries through walk-ins, phone calls, WhatsApp, email, or social media.

Provide clear and helpful information about programmes, services, fees, schedules, and promotions.

Assist with student/customer registration, payment collection, and record updates.

Follow up with potential customers and support existing customers professionally.

Manage appointments, class schedules, attendance records, and basic administrative tasks.

Resolve customer issues calmly and professionally.

Maintain a clean, welcoming, and organised front desk/reception area.

Work closely with teachers, management, and other team members to ensure smooth daily operations.

About you

Fresh graduates with a positive attitude are welcome to apply.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a customer services representative?
• Which of the following types of qualifications do you have?

RE2 International Computer School was the first school with well-developed ICT curriculum for Primary School and Secondary school students in Malaysia according to collaboration with The United States of America and British National Curriculum. On top of that, we are the largest ICT School for children and teenagers in Perak. Due to the school expansion, we need more quality members to join to the team.

RE2 International Computer School was the first school with well-developed ICT curriculum for Primary School and Secondary school students in Malaysia according to collaboration with The United States of America and British National Curriculum. On top of that, we are the largest ICT School for children and teenagers in Perak. Due to the school expansion, we need more quality members to join to the team.

What can I earn as a Customer Service Representative