Customer Care Champion — Front Desk & Enrollment

RE2 International Computer School; Ipoh; On-site; MYR 31,000 - 56,000; Full time

Job summary

RE2 International Computer School in Ipoh, Malaysia, is seeking a Customer Service Officer to be the first point of contact for students and parents. You will handle enquiries, registrations, payments, schedules, and general support at the front desk.

You will work closely with teachers and management to ensure smooth daily operations, manage appointments and attendance records, and perform basic administrative tasks with a welcoming, professional approach.

Qualifications

• Fresh graduates welcome to apply.
• Excellent communication and interpersonal skills.
• Ability to handle enquiries via walk-ins, phone, WhatsApp, email, or social media.

Responsibilities

• Handle customer enquiries through walk-ins, phone calls, WhatsApp, email, or social media.
• Provide clear information about programmes, services, fees, schedules, and promotions.
• Assist with student/customer registration, payment collection, and record updates.
• Follow up with potential customers and support existing customers professionally.
• Manage appointments, class schedules, attendance records, and basic administrative tasks.
• Resolve customer issues calmly and professionally.
• Maintain a welcoming front desk/reception area.
• Collaborate with teachers and management for smooth daily operations.

Skills

Customer service

Communication

Reception

Job description

RE2 International Computer School in Ipoh, Malaysia, is seeking a Customer Service Officer to be the first point of contact for students and parents. You will handle enquiries, registrations, payments, schedules, and general support at the front desk.

You will work closely with teachers and management to ensure smooth daily operations, manage appointments and attendance records, and perform basic administrative tasks with a welcoming, professional approach.