Customer Service Representative

RED ONE NETWORK SDN. BHD.; Puchong; On-site; MYR 33,000 - 56,000; Full time

Job summary

redONE Network in Malaysia is hiring a Customer Service Representative to attend walk-in customers, provide product and service information, and handle line registrations, orders, billing and other queries in line with company policies. You will generate engagement, compile satisfaction reports, and support timely resolution of issues while upholding SLA and delivering excellent customer care.

Applicants should have at least higher secondary education, 1 year in customer service, and strong

Qualifications

• Minimum: Higher Secondary School/SPM/"O" Level in any field.
• At least 1 year of working experience in Customer Service or related field.
• Experience in a telecommunications company is an added advantage.
• Strong sense of urgency and ability to prioritize tasks.
• Highly organized with ability to meet tight deadlines.
• Excellent communication and interpersonal skills.
• Active listening with a proactive approach to problem-solving.
• Proficient in Microsoft Office applications.

Responsibilities

• Attend walk-in customers professionally by providing correct information about products and services.
• Handle line registration, orders, billing, account questions, errors, cancellations and other queries.
• Ensure timeliness of successful implementation of initiatives.
• Create engagement and generate revenue growth at the branch.
• Compile reports on customer satisfaction and complaints to the Superior.
• Assist with addressing customer questions about processes and product terms.
• Resolve customer complaints or issues within SLA and update customers via email or call.

Skills

Customer service

Communication skills

Microsoft Office

Time management

Problem solving

Education

Higher Secondary School/SPM/"O" Level

Tools

Microsoft Office

Job description

To ensure business operations run smoothly at redONE Retail Outlets.

Responsible for acting as a liaison between customers and companies.

Assists with orders, billing, account questions, errors, cancellations, and other queries.

Timeliness of successful implementation of initiatives.

JOB DESCRIPTION

Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.

Create engagement and generate revenue growth at the branch.

Compile reports on overall customer satisfaction and complaints to the Superior.

Adequate knowledge of company products, always answerable to questions about the process, and terms of products sold by the company.

Resolve customer complaints or issues as required SLA, and update customers on the outcomes via email or call with recording.

Assure Opening and Closing counters are properly hand-over during operating hours.

Undertake any other ad-hoc duties as assigned.

JOB REQUIREMENTS

Candidate must possess of minimum: Higher Secondary School/SPM/"O" Level in any field.

At least 1 year of working experience in Customer Service or a related field.

Experience working in a telecommunications (Telco) company is an added advantage.

Strong sense of urgency and ability to prioritize tasks effectively.

Highly organized, with the ability to meet and exceed tight deadlines.

Excellent communication and interpersonal skills.

Active listening skills and a proactive approach to problem-solving.

Proficient in Microsoft Office applications.

PHYSICAL REQUIREMENTS

Meet individual targets set by management.

Effectively handle and manage work-related pressure.

Provide strong leadership, manage, and assign tasks to the team efficiently.

Ensure the division completes daily tasks and adheres to company SLA requirements.

Foster and maintain positive working relationships with internal teams and other departments to expedite processes and initiatives.

Monitor and follow up closely on delayed submissions to minimize discrepancies and ensure timely resolution.

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as a customer services representative?
• What's your expected monthly basic salary?
• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• Do you possess or have access to your own transportation?

Telecommunications & Internet Service Providers 101-1,000 employees

redONE Network, Malaysia’s only postpaid MVNO (Mobile Virtual Network Operator) is still hiring! With over 350 staff in 12 offices nationwide, 90+ retail outlets and more than 5,000 sales touchpoints, we are still growing at a fast pace. Our continuous growth necessitates more dynamic and self-driven individuals to join our ambitious team.

redONE Network, Malaysia’s only postpaid MVNO (Mobile Virtual Network Operator) is still hiring! With over 350 staff in 12 offices nationwide, 90+ retail outlets and more than 5,000 sales touchpoints, we are still growing at a fast pace. Our continuous growth necessitates more dynamic and self-driven individuals to join our ambitious team.

What can I earn as a Customer Service Representative