Customer Service Officer (RM 2800 - RM 4800)

RE2 International Computer School; Ipoh; On-site; MYR 31,000 - 48,000; Full time

Job summary

RE2 International Computer School in Ipoh is seeking a Customer Service Officer to support front desk operations and daily school communications. The role centers on delivering prompt, accurate information and ensuring a welcoming environment for students, parents and staff.

You will route calls, assist with inquiries, and help with administrative tasks. Fluency in English and Mandarin, strong communication skills, and solid computer literacy are essential; a pleasant and cheerful demeanor will

Qualifications

• Minimum qualifications: STPM, Diploma, Degree, or equivalent.
• At least 2 years of related experience preferred.
• Pleasant, confident personality with cheerful disposition.
• Proficient in telephone etiquette and customer service skills.
• Excellent communication skills, fluent in English and Mandarin.

Responsibilities

• Manage the front desk and provide customer service within the school.
• Route telephone calls promptly and accurately.
• Disseminate information to students, parents, and staff members.
• Assist with daily administrative duties.

Skills

Customer service

Telephone etiquette

Communication skills

Computer literacy

Education

STPM/Diploma/Degree

Job description

Customer Service Officer (RM 2800 - 4300).

Responsibilities:

• The incumbent will be responsible for managing the front desk and providing customer service within the school.
• This includes the prompt and accurate routing of telephone calls, as well as disseminating information to students, parents, and staff members.
• Additionally, the incumbent is expected to assist with daily administrative duties.

Requirements:

• Minimum qualifications: STPM, Diploma, Degree, or equivalent.
• A minimum of 2 years of working experience in a related field is preferred.
• Pleasant and confident personality, coupled with a cheerful disposition.
• Proficient in telephone etiquette and customer service skills.
• Excellent communication skills, with fluency in English and Mandarin.
• Computer literacy is essential.