Customer Care Officer

Ogawa; Selangor; On-site; MYR 36,000 - 58,000; Full time

Job summary

Ogawa Malaysia is seeking a customer service oriented professional to manage inbound calls from customers across platforms, delivering prompt and professional support. The role involves collaborating with the technical team, upselling where appropriate, and maintaining accurate customer records.

The ideal candidate will have a Diploma or Higher Diploma, at least 3 years in customer service or admin, and strong English and Bahasa Malaysia; Mandarin or other languages are a plus.

Qualifications

• Minimum Diploma/Higher Diploma qualification.
• 3+ years experience in Customer Service or Admin preferred.
• Customer oriented with strong interpersonal and communication skills.
• Motivated and able to work well in a team.
• Ability to handle difficult customers with patience and professionalism.
• Proficiency in English and Bahasa Malaysia; Mandarin or other languages is a plus.

Responsibilities

• Answer incoming calls from customers across platforms promptly and professionally.
• Ensure all enquiries/service cases are attended within set timeframes.
• Collaborate with Technical Service Team to resolve customer cases.
• Provide accurate information about products, services, or procedures.
• Identify opportunities to upsell or cross-sell products and services.
• Maintain customer data in the database/system.
• Maintain positive relationships with business partners and customers.
• Prepare monthly reports and documentation.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Upselling

Education

Diploma / Higher Diploma

Job description

Manage incoming calls from customers from various platforms promptly, efficiently and professionally

Ensuring that all enquiries / service cases are attended within the stipulated time.

Work closely with Technical Service Team to ensure customers cases are resolved professionally

Provide helpful and accurate information about products, services, or procedures.

Identify opportunities to upsell or cross-sell products and services.

To update and maintain customer interaction information in the database or system

To maintain amicable working relationship with business partner and customers

Prepare of monthly reports and documentation

The requirements:

Minimum Diploma/ Higher Diploma in qualification

Preferably with at least 3 years' working experience preferably in Customer Service or Administrative function.

Customer oriented with good interpersonal and communication skills.

Highly motivated and ability to work well within a team.

Ability to handle difficult customers with patience and professionalism.

Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage