Customer Service Officer (Southern)

Solarvest (Vietnam) Company Limited; Johor Bahru; On-site; MYR 33,000 - 56,000; Full time

Job summary

A solar energy company located in Johor Bahru is seeking a customer-focused professional to manage client inquiries and ensure excellent service. You will monitor solar PV system performance, maintain client relationships, and prepare detailed reports. Ideal candidates hold a diploma or degree and are skilled in communication, as well as being computer literate. Proficiency in Bahasa Malaysia and English is essential, with Mandarin being a distinct advantage.

Qualifications

• Candidate must possess at least a Diploma/Advanced Diploma, Bachelor's Degree or equivalent.
• Required language(s): Bahasa Malaysia, English, Mandarin is a plus.
• Self-motivated to learn and effective communicator.
• Attitude: customer- and service-oriented, energetic and enthusiastic about interacting with people.
• Team player, self-motivated to learn, effective communicator, and patient.

Responsibilities

• Address customer enquiries promptly and professionally.
• Monitor and analyze the performance of solar PV systems.
• Prepare monthly performance reports for customers.
• Maintain existing customer relationships to ensure repeat business.
• Prepare quotations and follow up for acceptance.
• Prepare monthly performance reports for customers.
• Collaborate with client and technical team to resolve project issues.
• Collect client feedback to improve customer-centric processes.
• Coordinate with departments to support initiatives and resolve issues.
• Build long-term relationships with new and existing customers.
• Organize department records and ensure accessibility.
• Demonstrate adaptability to changing business needs.
• Submit weekly sales progress, forecasts, and renewal status to management.

Skills

Strong communication skills

Customer and service-oriented

Computer literate

Microsoft Office

Communication skills

Customer service orientation

Team player

Multitasking

Education

Diploma or Bachelor's Degree in any field

Tools

Microsoft Office

Job description

Responsibilities

1. Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.
2. Monitor and analyze the performance of solar PV systems on a daily basis.
3. Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.
4. Maintain existing customer relationships to ensure continued business with the company.
5. Prepare quotations and follow up with customers for their acceptance.
6. Prepare monthly performance report of the solar system to customers.
7. Engage with client and technical team together to resolve customer’s project issue.
8. Share valuable client feedback to enhance the company's customer‑centric strategy in all departments by implementing action plans.
9. Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.
10. Build and maintain long‑term business relationship with new and existing customers.
11. Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.
12. Demonstrate flexibility and adaptability in responding to changing business needs and priorities.
13. Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.

Qualifications

1. Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).
2. Required language(s): Bahasa Malaysia, English, and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients).
3. Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills.
4. Attitude: Customer and service‑oriented, energetic and enthusiastic about interacting with people.
5. Team player, self‑motivated to learn, effective communicator, and patient.
6. Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.