Customer Service Manager

Talent Recruit; Seremban; On-site; MYR 66,960 - 100,440; Full time

Benefits offered by this job

Accommodation allowance

Travel to Klang when required

Job summary

Talent Recruit is seeking a Customer Service Manager for our Senawang, Negeri Sembilan operation. The role focuses on coordinating export bookings, overseeing air and ocean freight operations, and ensuring on-time cargo delivery for manufacturing and logistics clients.

You will work with shipping lines, airlines, warehouses, brokers, and customers, manage documentation, and monitor milestones. The position requires 3–5 years in freight forwarding or related roles, with a diploma or degree in

Qualifications

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• 3–5 years' experience in freight forwarding, logistics operation, or customer service.
• Knowledge of export/import operations and freight forwarding processes.
• Experience with air and ocean freight shipments.
• Strong communication and coordination with internal and external stakeholders.

Responsibilities

• Coordinate export shipment bookings with shipping lines, airlines and logistics vendors.
• Manage daily air freight and ocean freight operations.
• Monitor shipment movement and ensure timely cargo delivery.
• Follow up on booking confirmation, shipping schedules and milestones.
• Coordinate with warehouse teams, transporters, customs brokers and customers.
• Handle shipping documentation and data updates.
• Support urgent shipment arrangements and customer escalation cases.
• Maintain accurate operational and billing records.
• Prepare daily shipment status reports.
• Ensure compliance with company policies and procedures.

Skills

Communication skills

Coordination skills

Pressure handling

Stakeholder management

Education

Diploma / Bachelor's in Logistics or related

Job description

Company Background:Freight Forwarding & Logistics Provider

Work Location:Senawang, Negeri Sembilan

Position Title: Customer Service Manager

Main Responsibilities

• Coordinate export shipment bookings with shipping lines, airlines, and logistics vendors


• Manage daily air freight and ocean freight operational activities


• Monitor shipment movement and ensure timely cargo delivery


• Follow up on booking confirmation, shipping schedules, and operational milestones


• Coordinate closely with warehouse teams, transporters, customs brokers, and customers


• Handle shipping documentation and operational data updates


• Support urgent shipment arrangements and customer escalation cases


• Maintain accurate operational records and billing-related information


• Prepare daily operational reports and shipment status updates


• Ensure compliance with company policies, customer requirements, and operational procedures

Job Requirements:

• Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field


• Minimum 3–5 years of experience in freight forwarding, logistics operation, or customer service related roles


• Strong knowledge of export/import operation and freight forwarding processes


• Experience in handling air freight and ocean freight shipments


• Good communication and coordination skills with internal and external stakeholders


• Ability to work under pressure and manage urgent operational requirements


• Experience in handling manufacturing or contract logistics customers will be an added advantage.

Additional Information:

• Accommodation allowance isprovided for candidate outside of Negeri Sembilan.


• Candidate may need to travel to Klang as and when required