Customer Service Intern: Handle Inquiries & Resolve Issues

BATERIKU (M) SDN. BHD.; Shah Alam; On-site; MYR 31,000 - 39,000; Full time

Job summary

BATERIKU (M) SDN. BHD. is seeking a customer service representative in Shah Alam, Malaysia to handle inbound/outbound calls, live chat and email inquiries for the company.

You will assist with inquiries promptly, resolve complaints tactfully and work with cross-functional teams to ensure customer satisfaction. Join a growing service-focused team supporting a wide network of outlets nationwide.

Qualifications

• Handle inbound/outbound calls, live chat, email pertaining to company.
• Assist with customer inquiries and request promptly, accurately and professional.
• Resolve customer complaints tactfully and follow up to ensure resolution.
• Maintain amicable working relationship with the team and different department of the company.

Responsibilities

• Handle inbound/outbound calls, live chat, email pertaining to company.
• Assist with customer inquiries and request promptly, accurately and professional.
• Resolve customer complaints tactfully and follow up to ensure resolution.
• Maintain amicable working relationship with the team and different department of the company.

Job description

BATERIKU (M) SDN. BHD. is seeking a customer service representative in Shah Alam, Malaysia to handle inbound/outbound calls, live chat and email inquiries for the company.

You will assist with inquiries promptly, resolve complaints tactfully and work with cross-functional teams to ensure customer satisfaction. Join a growing service-focused team supporting a wide network of outlets nationwide.