E‑Commerce Customer Service Associate

Store N Go Sdn Bhd; Shah Alam; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Competitive remuneration

Career advancement opportunities

Team-oriented culture

Job summary

Store N Go Sdn Bhd in Shah Alam, Selangor, is hiring a Customer Service Assistant to support customers across live chat, email and calls. You will handle order inquiries, payments, shipping issues and vouchers, ensuring first contact resolution and accurate case updates.

The role emphasizes clear communication, empathy, and teamwork in a fast-paced environment. English proficiency is required; additional languages are a plus.

Qualifications

• Excellent communication skills, both written and verbal, with customers.
• Strong listening skills and ability to understand customer needs.
• Proficiency in English; additional language skills are desirable.
• Patience, empathy and a genuine desire to help customers.
• Problem-solving abilities and attention to detail.

Responsibilities

• Handle inquiries pertaining to orders, payments, shipping and vouchers via live chat.
• Provide first contact resolution according to SOP, follow up if needed.
• Update case details accurately and maintain KPI targets.
• Communicate with stakeholders and ensure accurate information for Shopee users.
• Perform any tasks assigned by supervisor as required.

Skills

Communication

Active listening

English proficiency

Empathy

Problem solving

Organization

Tools

CRM software

Job description

Store N Go Sdn Bhd in Shah Alam, Selangor, is hiring a Customer Service Assistant to support customers across live chat, email and calls. You will handle order inquiries, payments, shipping issues and vouchers, ensuring first contact resolution and accurate case updates.

The role emphasizes clear communication, empathy, and teamwork in a fast-paced environment. English proficiency is required; additional languages are a plus.