CUSTOMER SERVICE-FREIGHT FORWARDING

SJA FREIGHT SERVICES Sdn Bhd; Port Klang; On-site; MYR 43,000 - 60,000; Full time

Job summary

SJA Freight Services Sdn Bhd in Malaysia is seeking a logistics administrator to manage customer bookings, amendments, cancellations, and shipment instructions accurately and promptly.

You will coordinate with shipping lines, co-loaders, and hauliers to gather shipment information and documents, prepare import/export paperwork, and ensure compliance with customs and internal checklists, driving timely execution and precise billing.

Qualifications

• Experience in logistics or freight operations.
• Strong attention to detail.
• Ability to coordinate with multiple stakeholders.

Responsibilities

• Manage customer bookings, amendments, cancellations, and shipment instructions accurately and promptly.
• Coordinate with shipping lines, co-loaders, and hauliers for shipment information and documents.
• Prepare and verify import/export documents including Bills of Lading and arrival notices.
• Declare and submit Customs forms in line with regulations.
• Ensure bookings, declarations, and documents meet customer and regulatory requirements.
• Track shipments and update stakeholders to ensure timely execution.

Skills

Logistics coordination

Customer service

Documentation handling

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage customer bookings, amendments, cancellations, and shipment instructions accurately and promptly.

Coordinate with shipping lines, co-loaders, and hauliers to obtain the necessary shipment information and supporting documents for smooth and timely execution.

Coordinate import and export documentation, including preparation and verification of Bills of Lading (BLs), arrival notices, and other shipping documents.

Declare and submit relevant Customs forms for import and export shipments in accordance with Customs requirements and applicable regulations.

Ensure all bookings, declarations, and documentation comply with customer requirements, country-specific regulations, Customs procedures, and internal checklists.

Verify shipping instructions, shipment details, and revenue information to ensure accurate documentation and billing.

Prepare and issue customer invoices upon completion of shipments, ensuring charges are accurate and supported by relevant shipment records and documents.

Monitor shipment progress and follow up with customers, shipping lines, co-loaders, hauliers, agents, and other relevant parties to ensure timely execution.

Support operational requirements by ensuring all customer requests and shipment processes are executed accurately and within the required timelines.