CUSTOMER SERVICE EXECUTIVE

Malone Shipping; George Town; On-site; MYR 39,000 - 73,000; Full time

Job summary

Malone Shipping in Penang, Malaysia is seeking a dedicated professional to support freight forwarding operations. The role focuses on delivering exceptional customer service, handling administrative tasks, and coordinating import and export shipments with attention to delivery progress and required documents.

The successful candidate will work closely with clients, vendors, and supervisors to ensure smooth operations, accurate record-keeping, and ongoing process improvements across shipping

Qualifications

• Experience in customer service or freight forwarding beneficial.
• Familiarity with shipping documents and freight processes is a plus.

Responsibilities

• Provide excellent customer service to clients and vendors.
• Prepare and review shipping documents for imports/exports.
• Track shipments and update status reports.
• Coordinate delivery progress and document requirements.
• Maintain accurate records and assist with process improvements.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The role involves providing excellent customer service, handling administrative and shipping documentation, coordinating import and export shipments, and ensuring timely follow-up on delivery progress and required documents.

The successful candidate will work closely with customers, vendors, and the immediate superior to ensure smooth operations, maintain accurate records, and continuously improve existing business processes. The role also involves preparing shipping documents, monitoring shipment status, updating reports, and supporting other related freight forwarding activities.