Junior Freight Forwarder Customer service

Greenworld Express Logistics Sdn Bhd; Port Klang; On-site; MYR 36,000 - 60,000; Full time

Job summary

Jora Malaysia is seeking a logistics professional to review and process shipment transactions for major accounts and deliver excellent customer service.

The role requires expertise in import, export, forwarding, transport delivery, and air shipments, with proactive communications to clients and suppliers. You will coordinate freight movements, handle documentation, support team KPI, and provide training.

Qualifications

• Review and process shipment transactions for major accounts.
• Provide excellent customer service.
• Proficient in import, export, forwarding, transport delivery, and air shipments.
• Communicate proactively with clients and suppliers.
• Coordinate movements of freight and import/export documentation.
• Support team KPI achievement and provide training.

Responsibilities

• Review and process shipment transactions for major accounts.
• Provide excellent customer service.
• Coordinate movement of freight and handle import/export transactions.
• Communicate with clients and suppliers.
• Provide training and guidance to team members.

Skills

Customer service

Logistics coordination

Import/Export knowledge

Freight forwarding

Air shipments

Team coordination

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Review and process shipment transactions for major accounts and provide excellent customer service

Well verse in import, export, forwarding, transport delivery, and air shipments

Proactive communication with clients and suppliers

Provide solutions and guidances to team members

Coordinating the movement of freight and handling import and export transactions, on the road delivery, processing documentations.

Responsible for Team KPI

Provide training and class for team members