Customer Service Experience

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD in Petaling Jaya, Selangor, is seeking a Customer Service Experience professional for a contract position within our call centre operations. You will handle inquiries, provide product information, and ensure high levels of customer satisfaction through accurate records and adherence to policies.

The role emphasizes strong communication, problem solving, and the ability to work in a fast-paced environment while maintaining data confidentiality and contributing to

Qualifications

• Proven experience in customer service, preferably in call centre.
• Excellent verbal and written communication in English.
• Proficiency with CRM systems and MS Office applications.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment with multiple tasks.

Responsibilities

• Handle incoming customer inquiries via phone, email, and other channels with professionalism and courtesy.
• Provide accurate information about products and services and address concerns effectively.
• Document customer interactions and maintain records in CRM systems.
• Resolve issues promptly while following company policies.
• Process transactions, orders, and requests per established protocols.
• Escalate complex issues to supervisors or relevant departments when needed.
• Contribute to team goals and maintain individual quality standards.
• Provide feedback to improve customer service processes and experiences.
• Maintain confidentiality and comply with data protection regulations.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Team player

English proficiency

Tools

CRM software

MS Office

Job description

About the role

We are seeking a Customer Service Experience professional to join OPTIMUM INFOSOLUTIONS (M) SDN BHD in Petaling Jaya, Selangor. This is a contract position that plays a vital role in delivering exceptional customer experiences across our call centre operations. You will be at the forefront of our customer interaction strategy, ensuring every contact reflects our commitment to excellence and customer satisfaction. Your contributions will directly impact our customers' perceptions of our brand and our ability to build long‑lasting relationships.

Key responsibilities

• Handle incoming customer inquiries via phone, email, and other communication channels with professionalism and courtesy
• Provide accurate information about products and services to customers and address their concerns effectively
• Document customer interactions and maintain detailed records in our customer management systems
• Resolve customer issues promptly whilst maintaining company policies and procedures
• Process transactions, orders, and requests in accordance with established protocols
• Escalate complex issues to supervisors or relevant departments when necessary
• Contribute to team goals and performance metrics whilst maintaining individual quality standards
• Provide feedback and suggestions for improving customer service processes and experiences
• Comply with data protection regulations and maintain confidentiality of customer information

What we're looking for

• Proven experience in customer service roles, ideally within a call centre environment
• Excellent verbal and written communication skills with the ability to communicate clearly in English; proficiency in additional languages is advantageous
• Strong problem-solving abilities and a customer-centric mindset
• Proficiency in using customer relationship management (CRM) systems and Microsoft Office applications
• Ability to work in a fast‑paced environment whilst maintaining composure and patience
• Time management and organisational skills with the ability to prioritise multiple tasks
• A positive attitude with a willingness to learn and adapt to new systems and processes
• High level of accuracy and attention to detail when handling customer information
• Ability to work collaboratively within a team whilst also demonstrating independence
• Flexibility and availability to work shifts as required by business operations

What we offer

At OPTIMUM INFOSOLUTIONS (M) SDN BHD, we value our team members and provide a supportive working environment. We offer competitive remuneration packages, opportunities for professional development, and career progression within our growing organisation. This contract role provides the flexibility to be part of a dynamic team whilst building valuable customer service expertise. We foster a culture of collaboration where your contributions are recognised and valued. We encourage applications from candidates who are passionate about delivering outstanding customer experiences and are committed to professional excellence.

About us

OPTIMUM INFOSOLUTIONS (M) SDN BHD is a customer-focused organisation operating in Petaling Jaya, Selangor. We are committed to providing high-quality services and support to our clients through dedicated, skilled professionals. Our call centre operations are built on principles of excellence, innovation, and customer satisfaction. We believe that exceptional customer experiences are the foundation of sustainable business growth, and we invest in our people to help them achieve their professional goals whilst delivering outstanding results for our customers.

Information Technology Services 101-1,000 employees

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.

Founded in 1997, Optimum is a full-spectrum IT services and solutions company whose mission is to “Empower Business with Technology.”

Headquartered in Singapore, Optimum operates from offices in 7 countries with more than 2300 employees across the globe and helps business harness technology to deliver innovative solutions.

We provide cutting-edge software solutions & services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We offer a comprehensive array of Application Services, Infrastructure Management Services, Cloud and Mobility Solutions, Analytics and Insights and Shared Services.