Contract Customer Experience Specialist

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Petaling Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD in Petaling Jaya, Selangor, is seeking a Customer Service Experience professional for a contract position within our call centre operations. You will handle inquiries, provide product information, and ensure high levels of customer satisfaction through accurate records and adherence to policies.

The role emphasizes strong communication, problem solving, and the ability to work in a fast-paced environment while maintaining data confidentiality and contributing to

Qualifications

• Proven experience in customer service, preferably in call centre.
• Excellent verbal and written communication in English.
• Proficiency with CRM systems and MS Office applications.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment with multiple tasks.

Responsibilities

• Handle incoming customer inquiries via phone, email, and other channels with professionalism and courtesy.
• Provide accurate information about products and services and address concerns effectively.
• Document customer interactions and maintain records in CRM systems.
• Resolve issues promptly while following company policies.
• Process transactions, orders, and requests per established protocols.
• Escalate complex issues to supervisors or relevant departments when needed.
• Contribute to team goals and maintain individual quality standards.
• Provide feedback to improve customer service processes and experiences.
• Maintain confidentiality and comply with data protection regulations.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Team player

English proficiency

Tools

CRM software

MS Office

Job description

OPTIMUM INFOSOLUTIONS (M) SDN BHD in Petaling Jaya, Selangor, is seeking a Customer Service Experience professional for a contract position within our call centre operations. You will handle inquiries, provide product information, and ensure high levels of customer satisfaction through accurate records and adherence to policies.

The role emphasizes strong communication, problem solving, and the ability to work in a fast-paced environment while maintaining data confidentiality and contributing to