Customer Service Executive (Work From Home – Sarawak)

SummitNext Technologies Sdn Bhd; Miri; Remote; MYR 18,280 - 21,895; Full time

Benefits offered by this job

EPF

SOCSO

Performance KPI Allowance up to RM150 per month

Job summary

SummitNext Technologies Sdn Bhd is seeking a Customer Service Executive for a work-from-home position in Sarawak. The role involves providing exceptional support to clients within the logistics sector.

Ideal candidates should possess a diploma or higher, have excellent communication skills in both English and Malay, and 1–2 years of experience in BPO is an advantage. This full-time role includes a salary of RM1,800 and performance allowances.

Qualifications

• 1–2 years of experience in BPO will be an added advantage.
• Ability to work in a fast-paced environment and under pressure.
• Willingness to learn and be a team player.

Responsibilities

• Respond to customer inquiries through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Education

Diploma and above

Job description

Customer Service Executive (Work From Home – Sarawak)

Job Openings Customer Service Executive (Work From Home – Sarawak)

About the job Customer Service Executive (Work From Home – Sarawak)

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay & English, Work From Home – Sarawak)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1–2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn, and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast-paced working environment and work under pressure.
• Must be based in Sarawak and able to work from home (stable internet connection required).

Job Type

• Full-time
• Rotational shift
• 5 days a week
• Basic Salary: RM1,800
• Performance KPI Allowance: Up to RM150 per month
• EPF, SOCSO