Customer Service Specialist (Immediate Joining)

Summitnext; Kuala Lumpur; On-site; MYR 30,466 - 36,493; Full time

Benefits offered by this job

Performance KPI Incentive: Up to RM300/month

EPF & SOCSO

Job summary

A leading BPO and Technology Solutions provider in Kuala Lumpur is seeking a Customer Service Specialist. The role involves responding to customer inquiries, assisting with automotive-related queries, and ensuring high satisfaction. Candidates should have at least a diploma, strong communication skills in English and Malay, and the ability to work under pressure. The position offers full-time, rotational shifts and a salary of RM3,000/month with incentives.

Qualifications

• Excellent communication skills in English and Malay, both written and verbal.
• Previous customer service or BPO experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via calls, emails, and other channels.
• Assist customers with automotive-related queries.
• Record customer cases in the internal system.

Skills

Strong communication skills in English and Malay

Customer-oriented mindset

Pleasant interpersonal skills

Education

Diploma or higher qualification

Tools

Office software proficiency

Job description

Customer Service Specialist (Immediate Joining)

About the job Customer Service Specialist (Immediate Joining)

At SummitNext Technologies Sdn. Bhd., we are a leading BPO and Technology Solutions provider where innovation meets excellence. As we expand, were seeking talented individuals to join our Customer Service team based in Damansara City Mall.

Job Description

• Respond to customer inquiries promptly via calls, emails, and other contact channels.
• Assist customers with automotive-related queries and service requests.
• Provide accurate information and resolve complaints to ensure high customer satisfaction.
• Record and submit customer cases in the internal system according to SOP.
• Collaborate with team members to meet project KPIs and quality standards.

Job Requirements

• Diploma or higher qualification.
• Strong communication skills in English and Malay (written, verbal, listening).
• Previous customer service/BPO experience preferred, automotive industry knowledge is an advantage.
• Customer-oriented mindset, pleasant interpersonal skills, and willingness to learn.
• Proficient in office software and computer operations.
• Able to work in a fast-paced environment and under pressure.

Job Type & Schedule

• Full-time, rotational shifts
• 5 working days per week

Salary & Benefits

• Basic Salary: RM3,000/month
• Performance KPI Incentive: Up to RM300/month
• EPF & SOCSO