Customer Service Rep (Logistics Industry Exp)

AG STAFFING; Shah Alam; On-site; MYR 28,000 - 39,000; Full time

Job summary

AG STAFFING is seeking a Customer Service Representative with logistics experience to handle shipping and customs coordination. You will expedite import/export shipments, container and inland logistics, and ensure documentation compliance, liaising with clients, forwarding agents, and customs.

Fresh graduates or diploma holders in Business or Logistics with strong English proficiency are encouraged to apply. Written assessments and interviews are part of the shortlisting process.

Qualifications

• Diploma in Business or Logistics is required or preferred.
• Strong English communication skills (spoken and written).
• Experience in logistics/operations is a plus.

Responsibilities

• Represent clients on shipping and logistics matters.
• Expedite import/export shipments and container/inland logistics.
• Coordinate shipping schedules and documentation.
• Liaise with customs and forwarding agents.
• Ensure compliance with documentation and regulatory requirements.
• Deliver timely responses and maintain client relationships.

Skills

Time management

Documentation

Customer liaison

Logistics coordination

Communication (English)

Education

Diploma in Business or Logistics

Job description

Customer Service Rep (Logistics Industry Exp)

Job Title: Customer Service Representative

Job Grade: 1) Executive 2) Senior Executive

Job Description

Role Overview

The Customer Service Representative shall be given the responsibility to represent company clientele on shipping and logistics matters; the task may include:

• Expedite import and export shipment matters.
• Expedite, container shipping and inland logistics matters.
• Expedite arrangement of shipping and inland logistics schedule matters.
• Expedite custom clearance and liaison with custom departments.
• Ensure compliance of highest regard on documentation.
• Ensure compliance of highest regard on legal and custom's ordinance.
• Ensure compliance of highest regard on meeting clientele service request.

Role Desired Qualities

The Customer Service Representative should possess some desired individual characteristic qualities in order to be successfully hired for the said role; the qualities may include:

• Able to timely meet deadlines, submissions, and schedule itinerary.
• Able to diligently conduct task or duty assigned (cautious).
• Able to diligently conduct documentation process (audit).
• Able to independently source for solutions on behalf of clientele.
• Able to independently liaise with clientele on providing logistics solutions.
• Able to independently expedite task and commit as a team member.
• Has the ability to communicate with clientele, forwarding agents, and customs.
• Has the ability to establish strong relationship with clientele and stakeholders alike.

Role Desired Candidate

The successful candidate for this Customer Service Representative should possess the desired career elements in order to meet the role's expectation; the career elements may include:

• Minimum of Diploma completion in Business or Logistics related field.
• Minimum of language capacity and delivery in English (orally and written).
• Preferably with two (2) years working experience under Operations of Logistics field.

Fresh graduates under Business or Logistics related field are highly considered should he/she meets the language capacity and delivery in English (orally and written).

Candidates that are shortlisted for consideration of employment is required to undergo a written assessment that is provided by the Company, one interview session with the Talent Acquisition Representative, and one final stage interview with the Company's interviewing panel of members.