CUSTOMER SERVICE ( EXECUTIVE/ SENIOR/JUNIOR)

ZW Packaging Sdn Bhd; Seberang Perai; On-site; MYR 39,000 - 73,000; Full time

Job summary

ZW Packaging Sdn Bhd in Perai, Penang is seeking a Customer Service professional (Manager/ Executive/ Junior) to deliver exceptional service to clients. The role covers order processing, production coordination, and material planning within a full-time team.

The ideal candidate holds a Diploma or Bachelor’s in Business Admin, Supply Chain, or related field, with 2–3 years in customer service or sales coordination. Proficiency in MS Office and ERP is preferred, with English and Mandarin a plus.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or related field.
• 2–3 years of working experience in Customer Service, Sales Coordination, or Supply Chain.
• Strong coordination and communication skills.
• Ability to plan materials and manage customer order schedules.
• Able to work closely with production, warehouse, and purchasing departments.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Knowledge of ERP or inventory systems will be an added advantage.
• Ability to communicate in English and Mandarin will be an added advantage.

Responsibilities

• Maintain professional communication with customers regarding orders, delivery schedules, and product requirements.
• Ensure customer requirements are accurately recorded and communicated to relevant departments.
• Respond promptly to customer inquiries, feedback, or complaints and coordinate internally to resolve issues.
• Process customer purchase orders and ensure all order details are correct.
• Coordinate with the production team to ensure orders are scheduled and produced according to the customer’s delivery timeline.
• Monitor order progress and provide updates to customers when necessary.
• Plan ahead and coordinate the purchase of raw materials to ensure sufficient supply for production.
• Work closely with the purchasing department to ensure materials are ordered and delivered on time.
• Monitor stock levels to avoid shortages that may affect production schedules.
• Follow up with the warehouse team to ensure finished goods are prepared and arranged for delivery.
• Ensure delivery schedules meet the customer’s requested timeline.
• Coordinate with logistics or transport teams for timely shipment.
• Maintain accurate records of customer orders, delivery schedules, and inventory requirements.
• Prepare reports related to order status, delivery performance, and customer service matters.

Skills

Coordination

Communication

Planning

MS Office

ERP

English & Mandarin

Education

Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or related field

Tools

ERP

Inventory systems

MS Office

Job description

CUSTOMER SERVICE ( EXECUTIVE/ SENIOR/JUNIOR)

About the role

ZW Packaging Sdn Bhd in Perai, Penang is seeking an experienced Customer Service (Manager/ Executive/ Junior) to join our team. This full-time role will play a key part in providing exceptional customer service and support to our valued clients.

Key Responsibilities

Customer Service Management

Maintain professional communication with customers regarding orders, delivery schedules, and product requirements.

Ensure customer requirements are accurately recorded and communicated to relevant departments.

Respond promptly to customer inquiries, feedback, or complaints and coordinate internally to resolve issues.

Order Processing and Coordination

Process customer purchase orders and ensure all order details are correct.

Coordinate with the production team to ensure orders are scheduled and produced according to the customer’s delivery timeline.

Monitor order progress and provide updates to customers when necessary.

Raw Material Planning

Plan ahead and coordinate the purchase of raw materials to ensure sufficient supply for production.

Work closely with the purchasing department to ensure materials are ordered and delivered on time.

Monitor stock levels to avoid shortages that may affect production schedules.

Warehouse and Delivery Coordination

Follow up with the warehouse team to ensure finished goods are prepared and arranged for delivery.

Ensure delivery schedules meet the customer’s requested timeline.

Coordinate with logistics or transport teams for timely shipment.

Documentation and Reporting

Maintain accurate records of customer orders, delivery schedules, and inventory requirements.

Prepare reports related to order status, delivery performance, and customer service matters.

Qualification & Requirements

Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or related field.

Minimum 2–3 years of working experience in Customer Service, Sales Coordination, or Supply Chain.

Strong coordination and communication skills.

Ability to plan materials and manage customer order schedules.

Able to work closely with production, warehouse, and purchasing departments.

Proficient in Microsoft Office (Excel, Word, Outlook).

Knowledge of ERP or inventory systems will be an added advantage.

Ability to communicate in English and Mandarin will be an added advantage.

What we offer

At ZW Packaging, we are committed to providing our employees with a supportive and inclusive work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits.

About us

ZW Packaging Sdn Bhd is a leading provider of high-quality packaging solutions in Malaysia. With over 20 years of industry experience, we are committed to delivering innovative and sustainable packaging products to our diverse range of clients. Our company values of excellence, integrity, and customer‑centricity drive us to consistently exceed our customers' expectations.

ZW Packaging Sdn Bhd was incorporated in the year 2008 as a packaging solution provider to Multi-National Company. We diversified into a wide range of packaging products and we have grown remarkably and diversified into various total packaging concepts.

Today the focal point of ZW’s business is design and developments, provide enhance services and Supply Chain Management to our customers.

ZW has been constantly venturing into new technologies and products to create additional value service to customers, we are experts in JIT (Just in Time), consignment, and VMI (Vendor Managed Inventory) services. Our comprehensive and flexible manufacturing facility allows us to help global brands gain better control over their high mixed low volume or high-volume products that are packaged and shipped.

ZW specializes in corrugated paper products, Foam, PP corrugated, ESD Shielding bags, Moisture Barrier bags, ESD Pouch, and other packaging products. We support Multinational companies on localization projects to reduce their cycle times and Minimum Order Quantity.

One of the essentials to our success in the industry is employing the right people with the right mindset. Currently, we are expanding our manufacturing site in Prai and we welcome you to join us.

ZW Packaging Sdn Bhd was incorporated in the year 2008 as a packaging solution provider to Multi-National Company. We diversified into a wide range of packaging products and we have grown remarkably and diversified into various total packaging concepts.

Today the focal point of ZW’s business is design and developments, provide enhance services and Supply Chain Management to our customers.

ZW has been constantly venturing into new technologies and products to create additional value service to customers, we are experts in JIT (Just in Time), consignment, and VMI (Vendor Managed Inventory) services. Our comprehensive and flexible manufacturing facility allows us to help global brands gain better control over their high mixed low volume or high-volume products that are packaged and shipped.

ZW specializes in corrugated paper products, Foam, PP corrugated, ESD Shielding bags, Moisture Barrier bags, ESD Pouch, and other packaging products. We support Multinational companies on localization projects to reduce their cycle times and Minimum Order Quantity.

One of the essentials to our success in the industry is employing the right people with the right mindset. Currently, we are expanding our manufacturing site in Prai and we welcome you to join us.

ZW Packaging Sdn Bhd was incorporated in the year 2008 as a packaging solution provider to Multi-National Company. We diversified into a wide range of packaging products and we have grown remarkably and diversified into various total packaging concepts.

Today the focal point of ZW’s business is design and developments, provide enhance services and Supply Chain Management to our customers.

ZW has been constantly venturing into new technologies and products to create additional value service to customers, we are experts in JIT (Just in Time), consignment, and VMI (Vendor Managed Inventory) services. Our comprehensive and flexible manufacturing facility allows us to help global brands gain better control over their high mixed low volume or high-volume products that are packaged and shipped.

ZW specializes in corrugated paper products, Foam, PP corrugated, ESD Shielding bags, Moisture Barrier bags, ESD Pouch, and other packaging products. We support Multinational companies on localization projects to reduce their cycle times and Minimum Order Quantity.

One of the essentials to our success in the industry is employing the right people with the right mindset. Currently, we are expanding our manufacturing site in Prai and we welcome you to join us.