Customer Service Executive - Sea/ Ocean Freight

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. is hiring an Operations Coordinator to serve as the main liaison between customers and warehouse teams, ensuring aligned requirements and KPIs while driving project implementation.

The role emphasizes maintaining SOPs, managing contract logistics tasks, and building strong relationships with internal and external stakeholders, with meticulous records and prompt issue resolution.

Qualifications

• 1-2 years working experience in the related industry.
• Experience in contract logistics/warehousing will be an added advantage.
• Resilient, tenacious and persistent.
• Self-motivated and performance driven.
• Able to perform multitasking in a fast-paced working environment.

Responsibilities

• Act as the primary point of contact between customer and warehouse operation teams to ensure customer's requirements are aligned with operational KPIs
• Prepare and ensure all SOPs / Contacts are adhered to and any fall-outs are addressed on priority
• Responsible for implementation of customer projects, ensuring timely execution and smooth integration with current operations
• Maintain strong relationships with both internal and external stakeholders, ensuring clear and effective communication regarding operational matters, customer needs and service improvements
• Maintain accurate and up-to-date records of agreements, contracts, and customer communication to ensure traceability and smooth follow-up on outstanding issues or commitments
• To carry out any duties as instructed by superior from time to time
• To perform any other duties as required by the Management from time to time
• To undertake any other job function as assigned by superior and management from time to time

Skills

Customer liaison

Contract logistics

Attention to detail

Multitasking

Communication

Job description

Act as the primary point of contact between customer and warehouse operation teams to ensure customer's requirements are aligned with operational KPIs

Prepare and ensure all SOPs / Contacts are adhered to and any fall-outs are addressed on priority

Responsible for implementation of customer projects, ensuring timely execution and smooth integration with current operations

Maintain strong relationships with both internal and external stakeholders, ensuring clear and effective communication regarding operational matters, customer needs and service improvements

Maintain accurate and up-to-date records of agreements, contracts, and customer communication to ensure traceability and smooth follow-up on outstanding issues or commitments

To carry out any duties as instructed by superior from time to time

To perform any other duties as required by the Management from time to time

To undertake any other job function as assigned by superior and management from time to time

Requirements

At least 1-2 years working experience in the related industry

Experience in contract logistics / warehousing will be an added advantage

Resilient, tenacious and persistent

Self-motivated and performance driven

Able to perform multitasking in a fast-paced working environment

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