Operations Executive

FIBS Logistics Malaysia Sdn Bhd; Klang City, Port Klang; On-site; MYR 48,000 - 72,000; Full time

Job summary

FIBS Logistics Malaysia Sdn Bhd is seeking an Operations Executive to drive smooth day-to-day logistics operations. You will manage international ocean and air shipments, maintain client relationships, resolve shipment issues, and ensure timely daily activities.

The role emphasizes professionalism, strong communication, and the ability to work under tight deadlines in a dynamic logistics environment. Join a team focused on delivering quality service to customers.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Proficiency in CRM Systems and Microsoft Office Suite.
• Effective communication and teamwork skills.

Responsibilities

• Fully handle overall operation of Sea & Air shipments, Logistics and Document Control.
• Manage & monitor daily shipment activities.
• Update shipments status and inform customer accordingly.
• Liaise with carrier and transporter for space bookings & delivery/collection arrangement.
• Maintain good relationships with both internal and external stakeholders.
• Handle all customers' enquiries timely and effectively.
• Work closely with internal operations to meet customers’ requirements.
• Ensure compliance with customers’ SOPs.
• Ensure all data are updated correctly in the system.
• Follow up with customers on claims for missing or damaged cargo.
• Billing, costing and close job file timely.
• Any other duties as assigned by the reporting line.
• Provide quality service to existing and new customers.

Skills

Customer oriented

Service oriented

Time management

Professional demeanor

Team player

Education

Bachelor’s degree in Business Administration or related

Job description

FIBS is looking for that special someone who is

1. Customer oriented

2. Service oriented

3. Time management oriented

4. Keen to work a bunch of fun-loving individuals in a crazy logistics environment.

Overview:
As an Operations Executive, you will play a key role in delivering a positive customer experience. Your main area of responsibility will be handling international ocean and air shipments, while maintaining client relationships, resolving shipment issues, and ensuring smooth day-to-day logistics operations.

Responsibilities:

Fully handle overall operation of Sea & Air shipments, Logistics and Document Control

Manage & monitor daily shipment activities

Update shipments status and inform customer accordingly

Liaise with carrier and transporter for space bookings & delivery/collection arrangement

Maintain good relationships with both internal and external stakeholders

Handle all customers' enquiries timely and effectively

Work closely with internal operations to meet customers’ requirements

Ensure compliance with customers’ Standard Operating Procedures

Ensure all data are updated correctly in the system

Follow up with customers on claims for missing or damaged cargo

Billing, costing and close job file timely

Any others job assigned by the functional reporting line

Provide quality service to existing and new customers.

Any other duties as and when assigned from time to time.

Knowledge, Skills and Attributes:

Able to present him/herself in a professional manner

Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

Able to work under tight deadlines

Proactive, result oriented and a good team player

Ability to work independently with minimal supervision

Well versed in local compliance and export / import regulations

Qualifications:

Bachelor’s degree in Business Administration, Operations Management, or a related field.

Strong analytical and problem-solving skills.

Excellent organizational and time management abilities.

Ability to multitask, prioritize, and work under pressure in a fast-paced environment

Proficiency in CRM Systems and Microsoft Office Suite

Effective communication and teamwork skills.

Attention to detail and a proactive mindset.

At least 3 years of relevant working experience in logistic, Freight Forwarding / Transportation.

Preferably with KEK Certificate

Join Us: If you're ready to take your career to the next level and make a significant impact on developing analytical skill, we want to hear from you! Apply now to join our dynamic team as a Operations Executive.

Company address:
9A, Lorong Bayu Tinggi 4C, Taman Bayu Tinggi, 41200 Klang, Selangor.