Customer Service Executive (Renewal)

MXM International Sdn Bhd

Petaling Jaya

On-site

MYR 33,000 - 58,000

Full time

9 days ago

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Benefits offered by this job

Medical and dental benefits

Birthday leave

Parking subsidy

Company phone provided

Engaging company activities

Job summary

MXM International Sdn Bhd is seeking a Customer Service Executive to attend to customers' inquiries and follow up on renewal matters, providing solutions and prioritising customer needs at every step of the process.

In this role you will follow up renewal cases, prepare daily renewal reports, train advisors monthly, answer calls and manage emails and tickets, while coordinating with branches, advisors and insurers to complete renewals.

Qualifications

Must have customer service experience in a related role.
Proficient communication in English, BM and Mandarin.
Experience in call centre or customer service environment is preferred.

Responsibilities

Attend to customers' inquiries and follow up on renewal matters.
Prepare renewal reports on a daily basis.
Conduct briefing or training to advisors monthly.
Assist in answering incoming calls.
Liaise with advisors, members, branches, and insurers to complete renewals.
Assist in handling emails and tickets.
Perform administrative tasks.

Skills

Customer service

Communication

Multitasking

Independent work

Education

Diploma

Job description

We are hiring a Customer Service Executive to attend to customers' inquiries and follow up with customers on renewal matters. You will help to provide the best solutions to our valued customers and prioritize the customers' needs at each step of the process.

Job responsibilities:

Follow up on renewal cases and achieve renewal target set
Prepare renewal report on daily basis
Conduct briefing/ training to advisor on monthly basis
Assist in answering incoming call
Liaise with advisors/ members/ branches/ insurer to complete the renewal process
Assist in handling email and tickets
Assist in handling administrative tasks

Job requirements:

Must possess at least a Diploma in any related field.
Able to speak well in English, BM and Mandarin. Candidate need to communicate with Mandarin speaking customers.
Possess working experience in Customer Service/ Call Centre.
Possess good communication skills.
Positive attitude, multitasking, able to work independently.
Committed and result oriented.
Candidate with banking or insurance related experience will be an added advantage.

Medical and dental benefits
Birthday leave
Parking subsidy
Company phone provided
Engaging company activities (team building, company trip, social gatherings, festive celebration etc)

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Your application will include the following questions:

Do you have customer service experience?
How many years' experience do you have in telesales?
What's your expected monthly basic salary?
How much notice are you required to give your current employer?
Which of the following statements best describes your right to work in Malaysia?
How many years' experience do you have as a customer services representative?

Established since 1998, MXM International Sdn Bhd (MXM), a member of Malaysian Direct Distribution Association (MDDA) has today positioned itself as one of the major players in providing quality healthcare management and medical protection. Determined to provide only the best healthcare protection to meet the ever evolving consumer needs

Being a part of Kam Holdings conglomerate and associate company of PATHLAB, MXM has to-date more than 60,000 members throughout Malaysia and growing under the direction of its Group President and C.E.O. Dato’ Marcus Kam.

What can I earn as a Customer Service Executive

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