Customer Service Executive (International Call Center)

Aisling Group; Kuala Lumpur; On-site; MYR 40,622 - 48,657; Full time

Benefits offered by this job

Attractive allowances

Performance bonus

30 days annual leave

Medical coverage

Optical/dental packages

Laptop/system access

Training provided

Internal progression opportunities

Job summary

A reputable bank in Kuala Lumpur is looking for a Customer Service Executive for its international call center. This role involves attending inbound calls and providing excellent service to an international customer base. Ideal candidates should possess a Diploma or Degree, along with excellent communication skills in English. The position requires shift work and offers various benefits, such as annual leave and performance bonuses.

Qualifications

• Fluency in English (spoken and written) is essential.
• Must work on rotational shifts.
• Experience in customer service is preferred.

Responsibilities

• Attend inbound calls in a contact center environment.
• Provide high service levels to international customers.
• Resolve customer queries for first call resolution.

Skills

Excellent communication skills

Strong sense of ownership

Customer service skills

Education

Diploma/Degree or SPM holder with experience

Job description

Customer Service Executive (International Call Center)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Openings Customer Service Executive (International Call Center)

About the job Customer Service Executive (International Call Center)

If you love people, look no further! You will have an exciting opportunity to connect with an international customer base, working in one of the most reputable banks globally.

• Attend to inbound calls in a contact center environment
• Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction
• Able to resolve customer queries and issues with an aim to provide a first call resolution
• A good listener with an ability to establish a good rapport with the customers as well as attending to their needs to offer relevant product, services, and solutions from the brand
• Have a strong sense of ownership, responsibility, and integrity

Requirements:

• Possess a Diploma / Degree (Minimum SPM holder must have working experience in customer service)
• Must be able to work on rotational shifts
• Excellent communication skills and fluent in English language (spoken and written)
• Available to work at TRX (Tun Razak Exchange)
• Attractive allowances (shift and fixed)
• Performance bonus (KPI-based)
• 30 days annual leave
• Medical coverage (medical card)
• Optical / dental package
• Laptop / system access provided
• Training provided
• Internal progression when opportunity arises

Salary range of up to RM4,000 depending on working experience