Admin Assistant

MXM International Sdn Bhd; Johor Bahru; On-site; MYR 24,000 - 32,000; Full time

Job summary

MXM International Sdn Bhd in Malaysia is seeking an Administration Officer to support daily office operations and customer-facing tasks.

You will greet customers, handle inquiries via phone, WhatsApp, and in person, assist in branch activities, and help maintain documents while building professional relationships.

The role emphasizes accuracy, following procedures, and contributing to marketing activities as part of the team.

Qualifications

• Customer-focused mindset
• Attention to detail
• Ability to follow procedures

Responsibilities

• Talk to customers in a warm and friendly manner.
• Assists customers in a warm, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Attends to customer enquiries, either in person, through phone calls or WhatsApp.
• Handles customer complaints, provide appropriate solutions and alternatives within the time limits.
• Builds sustainable relationships and trust with customer.
• Provides accurate, valid and complete information by using the right methods/tools.
• Follows communication procedures, guidelines and policies.
• Assist in branch activities - marketing activities.

Job description

Talk to customers in a warm and friendly manner.

Assists customers in a warm, friendly, proactive, and efficient manner with appropriate follow-up as necessary.

Knows all essential aspects of our business operations

Assists in organizing work documents

Attends to customer enquiries, either in person, through phone calls or WhatsApp.

Handles customer complaints, provide appropriate solutions and alternatives within the time limits.

Builds sustainable relationships and trust with customer.

Provides accurate, valid and complete information by using the right methods/tools.

Follows communication procedures, guidelines and policies.

Assist in branch activities - marketing activities.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Established since 1998, MXM International Sdn Bhd (MXM), a member of Malaysian Direct Distribution Association (MDDA) has today positioned itself as one of the major players in providing quality healthcare management and medical protection. Determined to provide only the best healthcare protection to meet the ever evolving consumer needs

Being a part of Kam Holdings conglomerate and associate company of PATHLAB, MXM has to-date more than 60,000 members throughout Malaysia and growing under the direction of its Group President and C.E.O. Dato’ Marcus Kam.

Established since 1998, MXM International Sdn Bhd (MXM), a member of Malaysian Direct Distribution Association (MDDA) has today positioned itself as one of the major players in providing quality healthcare management and medical protection. Determined to provide only the best healthcare protection to meet the ever evolving consumer needs

Being a part of Kam Holdings conglomerate and associate company of PATHLAB, MXM has to-date more than 60,000 members throughout Malaysia and growing under the direction of its Group President and C.E.O. Dato’ Marcus Kam.

What can I earn as an Administration Officer