Customer Care Executive (MY)

Aetherion Dataworks Sdn. Bhd.; Malaysia; Vor Ort; MYR 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Professional development

Comprehensive training

Coaching and mentoring

Zusammenfassung

Aetherion Dataworks Sdn. Bhd. is seeking a Customer Care Executive to nurture relationships, drive retention, and reactivate customers through proactive outreach in a dynamic environment.

The role emphasizes outbound calls, multilingual communication in English, Mandarin, and Bahasa Malaysia, and collaboration with sales to upsell. Comprehensive training and development are provided, with a Monday–Friday schedule.

Qualifikationen

• 1 year of customer service/after-sales support experience.
• Fluency in English, Mandarin, and Bahasa Malaysia (read/write/speak).
• Strong communication, listening, and negotiation abilities.

Aufgaben

• Initiate proactive outbound calls to retain and reactivate existing customers.
• Listen to customer needs, resolve issues, and guide repurchase intentions.
• Gather feedback from social media and messaging platforms and provide timely solutions.
• Work with sales to identify upsell/cross-sell opportunities within existing members.
• Promote referral campaigns to generate new leads and drive growth.
• Perform market analysis to inform retention strategies and improve monthly retention.

Kenntnisse

Multilingual fluency

Customer service

Strong communication

Negotiation

Tools

Microsoft Office

PowerPoint

Excel

Jobbeschreibung

Are you a customer-centric professional with a passion for nurturing relationships and driving growth through exceptional service?

Our innovative and growing company is searching for a Customer Care Executive to play a key role in retaining and reactivating our valued customers.

In this role, you will: be the crucial link that strengthens customer loyalty and identifies new opportunities within our existing member base. We are committed to nurturing and grooming our team, providing significant opportunities for your professional and personal development.

What we offer

A dynamic and fast-paced environment where effective team players thrive.

Opportunities for professional and personal development.

Comprehensive training and ongoing coaching to ensure your success.

Key responsibilities

Initiate proactive outbound calls to deliver personalized after-sales service, with the primary goal of retaining and reactivating existing customers.

Engage attentively with customers, actively listen to their needs, resolve issues effectively, and guide them towards repurchasing our products.

Gather and address customer feedback and complaints received via social media and messaging platforms, providing appropriate solutions within established timeframes to ensure resolution and maintain loyalty.

Work closely with the sales team to identify and capitalize on opportunities for upselling and cross-selling to existing members.

Promote referral campaigns to existing customers to generate new leads and drive growth.

Perform market analysis to develop and implement competitive retention strategies aimed at increasing the monthly retention rate.

Qualifications & requirements

Experience: A minimum of 1 year of experience in customer service, an outbound call center, or a related function, with a focus on after-sales support.

Multilingual Proficiency: Full professional fluency in English, Mandarin, and Bahasa Malaysia is essential, with exceptional command in reading, writing, and presenting.

Technical Skills: Basic proficiency in Microsoft Office products, including PowerPoint and Excel.

Interpersonal Skills: Strong phone contact handling skills, active listening, and excellent communication and negotiation abilities. Must be able to build rapport and interact effectively with people at all levels.

Work Ethic: A results-driven professional with a focus on meeting and exceeding monthly retention and reactivation targets.

Problem-Solving: Strong decision-making skills, with the ability to provide alternative solutions and demonstrate critical thinking for effective problem resolution.

Attributes: A confident, enthusiastic, professional, and proactive approach to work.

Schedule: This role operates Monday to Friday with public holidays off, ensuring a consistent and well-structured workweek.