Customer Service Executive (Mandarin Speaking)

Telecontinent Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 39,000; Full time

Benefits offered by this job

24-hour operations

Shift-based rotations

Annual bonus

KPI allowance

Job summary

Telecontinent Sdn Bhd in Kuala Lumpur is seeking a Customer Service Executive (Medical/Healthcare Support) to handle inquiries via calls, email and Livechat, covering both emergency and non-emergency medical issues.

You will serve as the main link between callers and healthcare providers, ensuring clear communication, accurate information and timely coordination, including dispatch of emergency teams when required.

Qualifications

• Fluent in English and Mandarin for effective communication.
• Medical background or knowledge encouraged for context.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle inquiries via calls, email and Livechat.
• Manage emergency and non-emergency medical questions.
• Coordinate information and provide accurate guidance.
• Assist with hospital and provider information and bookings.

Skills

English

Mandarin

Customer service

Tools

Livechat system

Job description

Customer Service Executive (Medical/Healthcare Support)

Good communication skills in English & Mandarin

Medical experience/background/knowledge are encouraged to apply (Doctor/Nurses/ Clinic Assistance)

Job Summary:

We are looking for dedicated, service-oriented individuals to join our Medical Support & Emergency Response Team. This role handles customer interactions via calls, email, and Livechat covering both emergency and non-emergency medical inquiries. You will serve as the main link between callers and healthcare providers, ensuring clear communication, accurate information, and timely coordination, including emergency dispatch when needed.

Key Responsibilities:

• Manage inquiries related to appointment booking, general inquiries, complaints, and hospital information via multiple communication channels.
• Handle emergency and non-emergency calls related to medical services, hospitals, clinics, and specialists.
• Gather essential details such as location, type of emergency, and caller information to determine the appropriate response.
• Dispatch or coordinate ambulance/emergency teams according to urgency and standard procedures.

Working Hours:

Operation Hours: 24 hours (Shift-based rotation)

Working Days: 5/5.5 Working Days (Rotated Within Mon-Sun)

Remuneration Package:

Basic salary: RM3000.00 - RM3500.00

KPI allowance: up to RM500.00/month

Attendance allowance: RM100.00/month

Annual Bonus

Annual Increments

Employee Engagements (Festive celebration, Team gatherings and social events, Annual Dinner)

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

What can I earn as a Customer Service Executive