Senior Customer Service Executive

Telecontinent Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Benefits offered by this job

Basic salary range RM3,000–RM4,000

Language allowance RM300

Attendance allowance RM100

Medical & hospitalization

EPF/SOCSO/EIS covered

Working hours 8:30–17:30

Job summary

Telecontinent Sdn Bhd in Malaysia is seeking a Customer Service Executive to oversee daily case management and coordinate with technicians, distributors and logistics partners to ensure timely resolution of customer requests.

The role requires a diploma or degree in a related field and 3–5 years of experience in customer service operations or operations coordination, with strong organizational and analytical skills. Remuneration is RM3,000–RM4,000 per month, plus allowances and medical coverage.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Operations Management, Finance, Accounting or related discipline.
• Preferably 3–5 years of relevant experience in customer service operations, after-sales support, business administration or operational coordination.
• Experience in payment administration, invoice verification, expense tracking or reconciliation.
• Strong organizational, analytical and problem-solving skills.

Responsibilities

• Oversee daily case management and ensure customer requests are properly followed up until resolution.
• Act as the primary operational contact for technicians, distributors, warehouses, logistics providers and other relevant stakeholders.
• Maintain proper records of customer cases, financial transactions, approvals and operational activities.
• Provide operational guidance and support in resolving complicated cases.

Skills

Organizational skills

Analytical thinking

Problem solving

Education

Diploma or Degree in related field

Job description

Requirements

• Diploma or Bachelor's Degree in Business Administration, Operations Management, Finance, Accounting or a related discipline.
• Preferably 3–5 years of relevant experience in customer service operations, after-sales support, business administration or operational coordination.
• Experience in payment administration, invoice verification, expense tracking or reconciliation will be an added advantage.
• Strong organizational, analytical and problem-solving skills.

Responsibilities

• Oversee daily case management and ensure customer requests are properly followed up until resolution.
• Act as the primary operational contact for technicians, distributors, warehouses, logistics providers and other relevant stakeholders.
• Maintain proper records of customer cases, financial transactions, approvals and operational activities.
• Provide operational guidance and support in resolving complicated cases.

Benefits

• Remuneration package: Basic: RM3.000.00 – RM4,000.00 (Based on experience and performance during the interview with open negotiable)
• Language allowance (only if applicable): RM300
• Attendance allowance: RM100
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered
• 8:30 AM – 5:30 PM (Monday – Friday)
• Excluding National Public Holiday

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters is located in Bangsar South, whereas our base of operations is located around Klang Valley with 7 premises situated in Bangsar South, Hampshire Place Office, Megan Avenue 1, and Menara Tokio Marine Life. We provide outsourcing and consultancy services specializing in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management. It is positioned as a business consultant and partner that adds value to the clients by helping them to improve efficiency and performance in managing their customers. The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective companies served.

What can I earn as a Customer Service Executive