Customer Service Executive

EUROVISTA TECHNOLOGY SDN BHD; Batu Kawan; On-site; MYR 33,000 - 60,000; Full time

Job summary

EUROVISTA TECHNOLOGY SDN BHD is seeking a Customer Service Executive to act as the primary contact for customers, handle inquiries, and coordinate orders and shipping documentation. The role involves collaborating with sales, production, shipping, and finance to ensure timely fulfilment and accurate order information.

You will address complaints, maintain confidential customer records, and assist with sales reporting and ad hoc tasks, while working with QA to resolve quality concerns and gather

Qualifications

• Experience in customer service is preferred.
• Strong communication and interpersonal skills are desirable.
• Familiarity with order management and shipping documentation is advantageous.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries, providing information, and resolving issues timely and professionally.
• Receive and process customer orders, including entry, confirmation, and status updates with accurate information.
• Coordinate with sales, production, shipping, and finance to ensure timely order fulfilment and delivery.
• Communicate order status, delivery schedules, and changes to customers.
• Handle customer complaints and requests for returns or replacements following established procedures.
• Maintain customer records and documentation with confidentiality and compliance.
• Prepare shipping documents (packing slips, invoices, labels, customs docs) for domestic and international shipments.
• Coordinate with logistics providers to arrange transportation and resolve shipping issues.
• Support the sales team with reports and order processing; assist with inquiries.
• Collaborate with QA to address quality concerns and implement corrective actions.

Job description

Serve as the primary point of contact for customers, addressing inquiries, providing information, and resolving issues in a timely and professional manner.

Receive and process customer orders, including order entry, order confirmation, and order status updates, ensuring accuracy and completeness of order information.

Coordinate with internal departments, including sales, production, shipping, and finance, to ensure timely order fulfilment and delivery to meet customer requirements.

Communicate with customers regarding order status, delivery schedules, shipping updates, and any changes or delays in production or delivery.

Handle customer complaints, concerns, and requests for returns or replacements, following established procedures and protocols to resolve issues to the customer's satisfaction.

Maintain customer records, order files, and documentation accurately and confidentially, ensuring compliance with data protection and privacy regulations.

Assist in preparing and processing shipping documents, including packing slips, invoices, shipping labels, and customs documentation, for domestic and international shipments.

Coordinate with logistics providers, carriers, and freight forwarders to arrange transportation, track shipments, and resolve any shipping-related issues or delays.

Provide administrative support to the sales team, including preparing sales reports, processing sales orders, and assisting with sales inquiries or requests for information.

Collaborate with the quality assurance team to address customer quality concerns, initiate corrective actions, and follow up with customers to ensure resolution and satisfaction.

Proactively communicate with customers to gather feedback, assess customer satisfaction, and identify opportunities for service improvement.

Manage ad hoc assignments and additional duties delegated by superiors.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• How many years of Order Management experience do you have?
• Do you have Shipping Documentation experience?

What can I earn as a Customer Service Executive