Customer Service Executive (Medini Iskandar)

SQC Management (Penang) Sdn Bhd; Iskandar Puteri; On-site; MYR 21,000 - 23,000; Full time

Benefits offered by this job

1-Month Paid Training

Shuttle Service

EPF & SOCSO

Annual Leave

Medical Leave

Job summary

SQC Management (Penang) Sdn Bhd is seeking a Customer Service Executive for Iskandar Puteri, Johor. Fresh graduates are welcome, with 1 month of paid training and the chance to build valuable customer service experience in a fast-paced, tech-driven environment.

You will handle inquiries via phone, live chat and email, resolve issues by identifying root causes, and escalate complex cases when needed. The role offers a 24-hour rotational shift, weekly off days, shuttle service, and essential

Qualifications

• Minimum SPM / SKM Level 3 or above.
• Proficient in Bahasa Malaysia and English.
• Strong interpersonal and communication skills.
• Fresh graduates encouraged to apply.
• Willing to work 24-hour rotational shifts including weekends.

Responsibilities

• Handle inbound customer enquiries professionally via phone calls.
• Respond to customer enquiries through Live Chat and Email.
• Resolve customer issues by identifying root cause and providing solutions.
• Escalate complex cases to the relevant department when necessary.
• Maintain accurate customer records and case documentation.
• Ensure service quality and customer satisfaction while meeting operational KPIs.

Skills

Bahasa Malaysia & English

Interpersonal communication

Problem solving

Fresh graduates welcome

Education

SPM / SKM Level 3+

Job description

Customer Service Executive | Top E-Hailing Service | Iskandar Puteri, Johor

Kick-start your career with one of Malaysia's leading e-hailing platforms! Whether you're a fresh graduate or looking for your first full-time opportunity, this role offers comprehensive paid training and the chance to build valuable customer service experience in a fast-paced, technology-driven environment.

Why Join Us?

• Join a Top Malaysia E-Hailing Service
• 1-Month Paid Training Provided
• Fresh Graduates & No Experience Welcome
• Multi-Channel Customer Support Experience (Phone, Live Chat & Email)
• Shuttle Service Available from Designated Pick-Up Points

Job Responsibilities

As a Customer Service Executive, you'll be responsible for delivering excellent customer support through multiple communication channels.

Your responsibilities include:

• Handle inbound customer enquiries professionally via phone calls
• Respond to customer enquiries through Live Chat and Email
• Resolve customer issues by identifying the root cause and providing appropriate solutions
• Escalate complex cases to the relevant department when necessary
• Maintain accurate customer records and case documentation
• Ensure service quality and customer satisfaction while meeting operational KPIs

Requirements

• Minimum SPM / SKM Level 3 or above
• Able to communicate well in both Bahasa Malaysia and English
• Good interpersonal and communication skills
• Strong problem-solving abilities
• Fresh graduates are encouraged to apply
• Candidates without prior working experience are welcome
• Able to work on 24 hours rotational shift and on weekend

Salary & Benefits

• Basic Salary: RM1,900 - RM2100 Additional Allowances:
• Night Shift Allowance (Up to RM300/month)
• KPI Performance Allowance (Up to RM400/month)

Benefits:

• EPF & SOCSO
• Annual Leave
• Medical Leave
• Paid 1-Month Training
• Shuttle Transportation from Designated Pick-Up Points

Working Schedule

• Rotational Shift (Morning / Afternoon / Night)
• 6 Working Days
• 1 Rotational Rest Day

Location:

• Iskandar Puteri, Johor